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IT Support Desk Administrator

Codemasters
Southam England GB
4 years ago
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To provide professional first line contact and support for our customers, via in person (meet and greet), telephone and email and have good computer literacy skills.

Undertake IT Support Desk Administration duties that include, getting quote and ordering IT software / hardware for the company, managing stock levels, booking in / out goods (will require lifting of equipment), returns, asset management, management of loan equipment, dealing with RMA’s, packing and arranging shipment of items.

You will be required to log calls from our customers, either face to face, via email or telephone, assign priorities and track calls from receipt through to completion to ensure our customer are happy and getting the best possible service.

As part of the IT team you will be required to work in collaboration with your team members to ensure the helpdesk is covered from 8am to 6pm. You will offer 1st line diagnostics and assistance to 2nd / 3rd line were required and offer service improvements ideas, review the current processes and where applicable recommend any improvements in timely and professional way.

Customer care


Office Administration

Incident Handling

Service Improvements

Other duties

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