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IT Support Analyst
1 month ago
To provide 1st/2nd line support for IT services and associated equipment, to users at Square Enix Europe, also supporting our small sites in Hamburg, Paris and Shanghai.
As the face of IT, provide frontline IT Support to Square Enix staff at our Southwark site via ticketing system/face-to-face/IM
Accurately logging and updating all support requests in Service Desk software following a “quality ticket” process
Troubleshooting technical issues and working alongside the service desk team and other 3rd line IT support staff to prioritise and resolve tickets efficiently.
Active Directory user account administration.
Installing and maintaining computer hardware/software.
Supporting Windows and Mac users in an enterprise environment.
Provide remote IT Support to users in Paris/Hamburg via phone/email
Deployment and management of IT Loan equipment to staff when required.
Managing hardware for the above sites; including builds/re-builds and new configurations.
Administering file permissions and print queues.
Administering the in-house and mobile phone system(s) and Voicemail
Supporting in-house and 3rd party AV equipment in meeting rooms (and the setup thereof)
IT Service Desk Manager
Knowledge & Experience:
Advanced experience working in IT support in a medium sized company supporting 400+ users.
Experience supporting Microsoft networks and software, Including:
- Administering Active Directory users, groups, and email
- Administering File and print server permissions, shares, quotas, and print queues
- Current MS Windows client Operating systems
- Current Microsoft Office suite and associated tools
Some level of Mac OS support in an enterprise environment
- Jamf/similar MDM experience
- OOB Mac OS Imaging Knowledge
- Basic sudo command/Terminal knowledge
Experience supporting corporate and gaming spec PC / laptop hardware at a build level.
Wired/Wireless Network experience and Troubleshooting skills
Knowledge and experience of supporting Audio/Visual switching and cabling.
Mobile and MDM support and administration.
Data cabling and patching
Video Conferencing equipment support via Zoom/Crestron
A+ / MCP / MCSE accreditations
Experience supporting Microsoft applications including Project, Visio, and SharePoint
Microsoft Systems Centre Configuration Manager (including PC builds and software deployment).
ADSL Hardware, networking, and troubleshooting
Exposure to current gaming console equipment (incl. PS4-5/XBOX One) Dev/Test and retail equipment
Microsoft Server experience
Experience supporting offsite events and providing support under pressure in the public eye
Experience with Bitlocker, McAfee encryption
Live event technical support
Experience in public speaking/training
Competencies, Skills & Attributes:
Strong team player with excellent customer service skills
Ability to liaise and communicate with all levels of internal/external users, and offer solutions and advice clearly and appropriately
Ability to work independently and managing own workload
Ability to take on projects and manage time and workload to see through to completion
Keen interest in (but not limited to) technology and the computer games industry
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