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IT Support Analyst
1 year ago
About Nexon
Nexon, a world leader in online games, is building a workplace based on mutual respect, good humor, and the pursuit of excellence because we believe that great games can only be built by amazing people. Our vision is to create high quality, innovative online games that create unforgettable experiences for players around the world.
Nexon America is a leader in online gaming and award-winning publisher of renowned MMORPGs MapleStory , Mabinogi and Vindictus , which have gone on to break records and captivate players, and the company was recognized as a Great Place to Work-Certified™ company in February 2022 for 2 years in a row! With new projects on the horizon, Nexon America maintains the pioneering and innovative spirit of its parent company, Nexon, employing its player-first approach, while designing the best possible gameplay experiences for the western market.
SUMMARY OF POSITION:
The IT Support Analyst possess knowledge, specialized skills to implement technical solutions, and provide high-quality support for computer hardware, operating systems, or enterprise application software.
We are currently working in the office 2-3x a week in a hybrid work model.
JOB RESPONSIBILITIES:
- Serve as support for all IT requests. Respond to break/fix requests and demonstrate ownership of the problem until resolved
- Install and Configure both OS X and Windows systems
- Troubleshoot, diagnose, and correct issues with operating systems, network connectivity both wired and wireless, mobile devices, printers, VOIP devices, and video conferencing equipment
- Provide daily support for projects and other IT initiatives as required by Lead/Sr. Support Engineer to ensure service delivery
- Manage hardware inventory, which includes organization and tracking of all IT items such as computers, TVs, cameras, cables, peripherals, etc.
- Other tasks as assigned
Work Experience
- 2+ years of IT support experience
- 2+ years of experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
- 2+ years of experience with concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
- 2+ years of experience in PC repair, troubleshooting, and deployment
- Some data center infrastructure and facilities experience, preferred
- Entertainment industry experience, preferred
Education, Professional Training, Technical Training or Certification
- Bachelor’s degree in related field or equivalent experience
- Scripting skills, preferred
- Microsoft MCSE, MCITP Systems Administrator (Active Directory), a plus
- Linux experience, a plus
Knowledge/Skills
- Knowledge of Microsoft Windows Server & Windows Operating Systems, required
- Knowledge of administration in Slack, GSuite, and Okta
- Knowledge of Microsoft systems (i.e., Active Directory)
- Experience using and troubleshooting O365/GSuite and other cloud-based Office applications
- Experience in PC/MAC hardware set-up, imaging, configuration, and troubleshooting
- Excellent communication and interpersonal skills
- Experience in asset management and tracking systems
- Documentation skills
- Explain complex IT concepts in simple terms
- Manage high-priority projects
- Basic knowledge of routing, switching, and firewall rules
- Remote management and scripting experience, a plus
- JAMF experience for Mac Device management, a plus
- Linux administration experience, a plus
Management has the right to add or change duties and job requirements at any time.
Nexon’s benefits and perks:
We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.
Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.
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