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IT Support Administrator

Rec Room is the best place to build and play games together. Chat, hang out, explore MILLIONS of rooms, or build something new to share with us all! As an IT Support Administrator, you will help own Rec Room’s hardware, software licenses, remote and onsite networking, along with our employee identity access management. In this role, you will be a go-to person to ensure Rec Room’s build servers and other hardware continues to scale as the company does. This role is excellent for someone who loves to think on their feet and fix hardware before replacing it.

This role will be based in our Seattle office to support local physical support needs.

Responsibilities:

• Deploying and managing teleconferencing and other equipment as needed
• Repairing physical servers and employee hardware as needed
• Asset management, including employee hardware and software licenses
• Identity and access management for various systems

We're looking for individuals with:

• 2+ years of experience in IT Support, Administration, or Management
• Excellent communication and customer service skills
• Experience with asset or inventory management
• Experience building and repairing desktops as needed
• Supported Windows OS

Bonus points if you have:

• Worked in a similar role within the gaming industry
• Built and supported servers, either physical or VMs
• Experience imaging customer or employee equipment
• Set up and maintained equipment ordering systems for a growing company
• Experience defining with network and software access management
• Managed assets, including employee hardware and software licenses (e.g. Unity, ADO, Slack, G Suite, Visual Studio, git)
• Supported MacOS

COMPANY INFO TO KNOW:

Rec Room offers generous medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. We also support your retirement benefits with a company match. Rec room respects employee's personal lives, and we value work-life balance by providing unlimited paid time off. Our company values are real and drive our culture. We work hard to ensure a collaborative, diverse, and inclusive work culture.

Rec Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.