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IT Specialist

Are you our new savvy someone, network architect, problem wrangler, security ninja, and director of turning things off and back on again, also known as our IT Specialist?

INTRODUCTION

If you are an experienced IT specialist who’s open to work at an exciting games studio and doesn’t back down from a challenge, keep reading.

THE DETAILS

Who We Are – The People

We have a variety of extraordinary people from all over the world working at Abstraction like athletes in all kinds of shapes and forms, F1 fans, music lovers, binge-watchers, video gamers, family people, singles, happy people etc. You will find a new colleague to connect with.

Abstraction is a creative game development studio established in 2007 in The Netherlands with a no-compromise attitude that delivers cutting-edge results. Renowned for taking on technically demanding projects and providing support teams for AAA publishers, Abstraction does not shy away from a challenge and has delivered 200+ SKU’s across 60 games over the last 14 years. The company is also engaged with creative co-development and DLC projects and is developing an unannounced internal game based on an original IP.

The studio is proud to count as its partners, companies such as Bioware/EA, 343/Microsoft, Funcom, Sega, Paradox Interactive, Snail Games, Perfect World, Mythical Games and Aspyr Media to name but a few.

Abstraction’s HQ is based close to Eindhoven, The Netherlands and has a multi-skilled and multi-national team of 80+ and is in the middle of executing a plan that will see the team grow by 30% over the next year.

The company is privately owned, and its executive team has a combined experience of over 100 years in the games industry.

The Talent We Are Looking For

Since the Abstraction family is growing, we’re on the lookout for an experienced IT Specialist, ready to take on a challenge.

Our talented team of 80+ staff members is Abstraction's signature and we’re very proud of the company culture we have built together over these years. Abstraction is a place where people love to come to work every day and you'll be part of an extremely experienced, passionate, and diverse team.

In our new IT Specialist, we’re looking for someone that’s naturally curious and enjoys growing and changing within an ever-evolving team. You have a great understanding of PC hardware and are interested in the games industry or have a passion for games yourself. Next to that, you are a true system engineer, with multiple years of experience in helpdesk support XP and are not afraid of a challenge. You are also happy to help your co-workers, assisting them in tech-heavy matters. Coding skills and PowerShell knowledge are a big plus.

Still interested in joining and adding to our culture? Keep on reading…

What Will You Be Doing At Abstraction

We are looking for someone savvy to maintain and improve the systems used for building our games as well as within our organization. As our new IT Specialist, you’ll assist our IT Manager in change management and continuously improving our IT documentation, all while you are taking on support tickets and requests.

You will be responsible for improving our IT infrastructure to better support the business and our staff, while monitoring and maintaining our internal and external systems. Of course, you will perform regular firmware checks and update our appliances, but you will also seek ways to automate and simplify the management of our IT infrastructure and run projects and implement extensive changes to the organization.

It will be part of your role to manage and create an overview of our current hardware stock and take care of our software licenses. You will set up a variety of dev kits and test kits (PlayStation, Xbox, and Nintendo Switch) within our new network infrastructure and manage them accordingly.

Also of great importance is the Parsec software that we use. It’s vital that our new IT Specialist knows how to work with Parsec or has the necessary training to be able to do so in the future.

Are you ready to take on the (team) challenge of optimizing a hybrid office and complex multi-site network with various hardware locations? Then please read on to find out what we have to offer.

What You Will Bring Along

You will be part of an agile, multidisciplinary, and creative team, and you will work closely with them to ensure the best results for our company. To offer close team support, you will be expected to work on-site at least 2-3 days a week. The rest of the days can be remote. The IT team will consist of you and our IT Manager.

Check out the bullet points below to find out if we’re a match.

On day #1 we'll expect you to have:

• A degree in either MBO4 or HBO (Computer Science or another related discipline)
• At least 3-4 Years of previous experience in a similar role
• A passion for IT and an interest in game development or gaming
• Experience with Microsoft 365 and Azure
• Experience with Windows, Mac, and Linux OS
• Basic networking skills (understanding of VLANs, Firewall Policies, IP addressing, etc.)
• Experience with IT management tools such as NinjaRMM, DattoRMM, or similar
• Virtualization experience is handy (VMware, Hyper-V, Docker containers, etc.)
• A security-first focus when carrying out any task
• An analytical, problem-solving mindset
• A drive to foster innovation as you are continuously looking to improve products and processes
• A proactive, self-motivated, and positive team-oriented attitude
• Proficiency in English and Dutch (verbal and written)

It’s a bonus if you have experience in:

• Configuring and maintaining Linux based systems
• Automating processes using scripting languages or shell scripts
• Programming in C++ or other programming languages

Where We Are

Eindhoven is the Tech Center of The Netherlands and a thriving international city. It is very modern, progressive, and diverse. Small enough to explore on a bicycle and large enough to house the technology university, a top-tier football team, and the country's longest bar and restaurant street.

Work location and time zone

• Remote & on-site; On-site by requirement and in agreement with other IT support workers/specialists.
• Working hours are within the European time zone (CET)

Team culture
Embrace our core values:

Go beyond boundaries!

• Use a “First Principles” approach.
• Take nothing at face value.
• Define your own path around obstacles.
• Embrace ideas that almost anyone would consider outrageous.

Excel!

• Perform exceptionally well.
• Strive for symmetry (or intentional dissymmetry), beauty and polish.
• Craft meticulously. Don’t stop when “it’s good enough…”.
• Move mountains.

Be nice!

• Apply the Most Respectful Interpretation approach with one another.
• Maintain a safe environment for us, our partners and consumers.
• Be transparent and do not keep up appearances.
• Be candid and call out someone’s mistake but be nice about it. If you haven’t learned how to do this yet, learn it now.
• Be respectful of other people’s time. Be punctual, prepared, and brief.

Grow!

• Seek hard problems to solve.
• Be better than yesterday.
• Step out of your comfort zone often, take risks, make mistakes and learn from them.
• Fail fast to succeed sooner.
• Challenge each other to keep growing.
• Blame none other but yourself, embrace failure and move on.