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IT Site Manager
3 years ago
Job Description
YOUR DAILY ADVENTURE
The IT Site Manager Singapore, reporting to the IT Manager SEA, is responsible for the quality and efficiency of the day to day operations performed by the team of IT technicians supporting the Ubisoft Singapore employees, while maintaining a high level of customer support aligned with both the world-wide IT standards and the regional business needs.
WHAT YOU WILL DO
- Create a collaborative and motivating work environment for the employees within the IT team;
- Set and manage objectives, performance and career path for each of the IT Technicians;
- Closely follow and regularly report on the quality of the day-to-day operations (tickets, requests, incidents) and the end-user satisfaction / performance of the IT Technicians;
- Ensure security and IT best practices are implemented, understood and followed in the team;
- Consolidate feedback, improvements, problems and solutions to share with the IT manager and other regional/world-wide teams;
- Work closely with production to gather requirements;
- Provide training and coaching on best practices to the IT Technicians and employees of the studio alike;
- Regularly meet with various IT, regional and studio stakeholders to align on priorities and gather feedback;
- Actively participate and provide assistance to the IT Manager SEA in the elaboration of the budget and IT strategy of the studio;
- Support other regional and world-wide IT teams leaders and managers when required;
- Handle technical and managerial escalations of IT matters for the studio.
Qualifications
WHAT YOU WILL BRING
- Excellent leadership, motivational skills, people management and problem solving skills;
- Excellent sense of customer service in a technical support environment;
- Strong knowledge of the ITIL concepts and methodologies;
- Good understanding of networking, server, datacenter & IT security (antivirus, firewalls, proxy) concepts;
- Familiarity with video game industry, its methodologies and processes;
- Background education focused in Information Systems or equivalent related experience;
Additional Information
WHAT YOU WILL ENJOY
Check out our list of perks and benefits here: https://www.ubisoftsingapore.com/
JOIN THE SQUAD
Making games is serious business, but it's very important for us to have fun while creating awesome worlds so that we can convey the same sense of joy to millions of players in the world.
Come on board and experience #LifeAtUbi for yourself, we are always on the lookout for talents who thrive in bringing their A-game to work. If this sounds like you, shoot us your resume, portfolio, and anything else to show that you’re serious about fun!
Company Description
CREATOR OF WORLDS
Ubisoft’s 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us Create the unknown.
Opening its doors in July 2008, Ubisoft Singapore features the largest AAA studio in Southeast Asia and is home to a culture that celebrates serious fun and diversity. As proud innovators of naval gameplay and water technology, we’re super excited to be the lead studio in bringing a brand-new IP to you – Skull and Bones! Our other notable works include every Assassin’s Creed game since Assassin’s Creed II, with our latest Viking adventure being Assassin’s Creed Valhalla.
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