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IT Services Business Management Operations Specialist

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content, and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

EA IT

The Information Technology group (EAIT) works as a global team to empower EA's employees and business operations to be creative, collaborative, and productive. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our mission is to bring creative technology services to each of these areas, working across the company to "ensure better play."

As an IT Business Management. Operations Specialist, you will report to the Sr. Product Manager.

Responsibilities:

• You will provide procurement support capabilities for IT hardware, software, and services, globally, by working with vendors or other IT departments to obtain quotes and finalize the procurement process.
• You will provide ad-hoc support, reporting and analysis for historical Purchase Orders
• You have all-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services) and can onboard and guide junior team members.
• You will make sure EA's processes and policies are correctly followed when purchasing IT related fixed assets, advices other departments involved in the fixed asset lifecycle around the correct action and notifies or escalates any issue to appropriate channels (global asset management team / finance / manager)
• You will support the global asset management team in making sure EA's IT fixed assets are managed and tracked correctly within EA's asset tracking tools: data entry consistently / correction, reconciliations during audits / disposals / resales, RMAs.
• You will advocate EA's global asset management and tracking systems and policies to other departments within EA that are on course of adopting these tools and policies, advising partners on potential benefits, tips and tricks.
• You will initiate and help design business process improvement or process automation efforts within the IT Purchasing department.
• You will monitor daily operations, identifying any gaps and opportunities and suggests new tools or process improvements to maximize efficiency of the purchasing process and business user experience.
• You will involve in the ongoing process of purchasing automation helps identify automation opportunities, gives feedback on development design and go-to production of automation scripts, supports already live automated components from operational perspective.

The next great IT Business Management. Operations Specialist needs:

• Two years or more of proven experience in a similar role or a similar customer support role.
• Bachelor's degree in computer science or economics, or equivalent professional experience.
• All-around knowledge of enterprise level purchasing process, across all regions, entities, and type of IT assets (hardware, software, contracted services)
• Experience working with product development teams to give feedback and help understand and design improved and standardize business processes for automation purposes.
• Advanced Microsoft Office skills (emphasis on MS excel (can perform complex functions))
• Ability to work with, structure and analyze large volumes of data.
• Previous experience with Oracle E-Business Suite (iProcurement) or similar tools such as SAP.
• Proficiency in English