IT Service Desktop Specialist (Temp to Hire)

Capcom
San Francisco, CA, United States
16 days ago
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Position Summary

The IT Service Desktop Specialist will be responsible for providing the first-level contact for incoming issues with second-level technical knowledge. The role is responsible for the support and troubleshooting of enterprise end-user systems such as Windows 10, Server 2008/2012/2016, TCP/IP, DNS, DHCP, and FTP, to include basic printer, software, peripheral and technical troubleshooting and repair.

Supervision Exercised

N/A

Essential Functions & Responsibilities

Provisioning of user accounts, assigning permissions and granting network share access. Additional responsibilities will include the preparation and deployment of new computer systems to end-users. Enterprise tool sets will be leveraged for the provision of user system as well as documenting end user issues. Interfaces with users, employing a high degree of tact and diplomacy, while providing superior customer service and timely incident resolution. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service.

PRINCIPAL RESPONSIBILITIES:

QUALIFICATIONS:

PLUSES:

Physical Demands

Ability to lift objects of up to 25 pounds in weight. Must be able to stand for long periods of time.

Working Environments

Work is generally performed in an office environment and the noise level is usually moderate. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Additional Information

This job description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and changed from time to time based upon matters such as, but not limited to, variations in shift schedules, work demands, seasons, service levels and management’s decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification.

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