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IT Senior Helpdesk-Zhengzhou 技术支持-郑州

• Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business
  定期征求现场反馈，确保IT和公司业务的沟通交流没有误差
• Responds to help desk tickets, telephone calls, emails and personnel requests for technical support
  对请求技术支持的帮助台问题，电话，邮件以及人员作出回应
• Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed
  记录、跟踪和监控所有的帮助台交互，以确保及时解决问题并和用户保持全面沟通，直到帮助台请求关闭
• Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
  展示IT行业标准和企业帮助台程序中常用概念，实践和程序
• Uses strong analytical skills to diagnose problems (hardware, software, network, sys-admin etc.) and determines appropriate solutions
  使用强大的分析能力来诊断问题（硬件，软件，网络，系统管理员，等等）并确定适当的解决方案
• Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention
  用预先记录的说明和SOP研究问题，以履行工作职能，并快速升级需要紧急关注的问题
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates
  维护，分析，排除故障，并修复计算机系统、硬件和计算机外围设备，随时跟进系统信息，更改和更新
• Maintains accurate hardware and software inventory
  维护准确的硬件和软件清单

Requirements

• IT related degree
  IT相关学位
  
• Minimum 2 years of experience in IT support
  最少2年的IT支持工作经验
• High-level of problem-solving skills
  高水平的问题解决能力
• Strong interpersonal and collaborative skills
  良好的人际关系和协作能力
• Intermediate+ level of English
  中级以上水平的英文能力
• Knowledge in Linux, Windows 10, PowerShell, Office365, Exchange is a plus
  具备Linux, Windows 10, PowerShell, Office365, Exchange知识者优先考虑

Benefits

Social Insurance and Housing Fund, Annual Leave, thirteenth salary, Medical Check-up

五险一金，带薪年假，十三薪，免费体检