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SLS Engineer

Description

Playtika is a leader of innovation and excellence in interactive entertainment. From humble beginnings as a startup in 2010, and with cheetah-like instincts, we’ve grown to become an industry leader with more than 9 million daily and 31 million monthly active users across our portfolio of games.

At Playtika, we are on a mission to continue creating infinite ways to play. We remain committed to pushing the boundaries of what's possible. We leverage our talent and the latest technology to create even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games.

We offer a space where people from all walks of life can come together, share their experiences, and build lasting connections. Playtika has more than 3,500 employees worldwide, headquartered in Herzliya, Israel with sites in: Ramat Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Bucharest, Warsaw, Kyiv, Minsk, Dnipro and Vinnytsia.

Playtika is looking for 2nd Level Support Engineer (SLS Engineer).

You will be a member of a "L2/L3" tech support team, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business, customer support (L1) and R&D. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities

• Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise;
• Manage queue of incoming inquiries, determine prioritization, and address appropriately;
• Respond to assigned questions, problems and concerns and adheres to SLA;
• Document resolutions for future reference.

Requirements

• Bachelor’s degree in Computer Since, or relevant engineering/science fields;
• 2+ years of experience in L2, L3 support, BA or BI;
• English level starting from B2 (Upper-Intermediate English);
• Experience with writing SQL queries and MS Excel formulas.

Also we are looking for a candidate, who has:

• Troubleshooting and problem solving skills;
• Attention to details;
• Stress resistance – to stay calm, work fast and efficient;
• Excellent communication skills – to deliver information in a clear and correct manner to both business and technical audiences;
• Strong relationship building skills – to be able to positively influence the actions of others and work as a team player;
• Strategically and proactively deliver solutions that address business, customer support (L1) and R&D needs;
• "Outside-the-box" thinking.

What does it mean to work at Playtika?

• You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:
• A competitive salary and performance-based bonuses;
• Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week
• All you can eat! Breakfast, lunches, desserts, snacks and much more in our Playtika-only cafeteria
• Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;
• Six “Power Up” long weekends for all, and additional day off for your birthday month;
• Private medical healthcare and three additional sick leave days;
• A wellness program in the office: yoga classes, massage chairs and zerobody room;
• Gaming room with a variety of activities;
• Flexible working hours and monthly happy hours;
• Work permit assistance for employees;
• Corporate celebrations, team buildings, and fun activities.

A word from the manager

Your Experience & Skills

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