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IT Partner Engagement Specialist

Overview

ZeniMax Media Inc. is looking for a diligent IT Partner Engagement Specialist with a strong sense of consumer advocacy to help drive IT relationships that enable internal and external collaborators to succeed in the game development and publishing process. You will be a central point of contact and source of truth for ZeniMax engagements, which includes tracking of external partner Legal & IT Security compliance, as well as existing access and engagement details. This position is with the ZeniMax corporate IT team.

Responsibilities

• Monitor all communication avenues regularly to track and validate external user requests.
• Assist with the onboarding of external users performing work on our intellectual property, ensuring all steps of the process are properly executed.
• Collaborate with cross-functional teams to address concerns, needs, and logistics of working with external partners via ticket remediation and follow through.
• Maintain a running Master Catalog of all external partner engagements.
• Identify roadblocks and escalate issues appropriately to ensure continuity of service and continuous improvement.
• Assist with the documentation of external partner communications, processes, and policies for IT.
• Foster strong, positive relationships with both internal stakeholders and external partners.

Qualifications

• Exceptional written, verbal, and interpersonal communication skills.
• Ability to multi-task and prioritize in a constantly evolving environment.
• Highly organized with an attention to detail, quality, and accuracy.
• A keen sense of ownership, an eye for areas of improvement, and a tenacious sense of consumer advocacy.
• Collaborative mindset – a dedicated team player willing to engage with cross-discipline teams.
• Proficiency with Microsoft Office 365 applications.

Preferred Skills

• Technical acumen: experience with technical resources and/or the ability to understand technical concepts.
• Familiarity with Atlassian products such as Jira and Confluence.
• Game development workflow and industry knowledge a plus.

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