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IT Operations Specialist
1 year ago
We are looking for an IT Operations Specialist to join our Unity Technologies office, based in Shanghai.
You will be key in supporting and maintaining the IT hardware and software for our employees, rolling out IT projects, providing support during Unity events and much more. One of the big challenges will be to effectively service and connect with the different Unity offices in the APAC region – ensuring a proactive approach and timely delivery and execution.
You will represent the IT team in our Shanghai office, while also being part of an international team, where you will also solve tasks on our global support tasks list. At the same time, you will attend to the very varied task portfolio, that comes with working in an international team. You can expect a diverse and outgoing role that allows you to combine technical insight with your talent for cooperating and thinking ahead.
What you’ll be doing
- Preparing and shipping equipment, onboarding new staff on their first day and helping them get set up with their computer and accounts
- Providing in-person support to staff in Shanghai, and remote support worldwide
- Keeping users updated on the status of their requests, as well as crafting and improving existing documentation and processes
- Identifying when a computer problem requires hardware repair or replacement and handling the repair process end-to-end with the computer’s manufacturer
- Engaging with our computer and peripheral suppliers to get quotes, create purchase orders, place orders, take them in and maintain our stock of equipment in the Shanghai office
What we’re looking for
- An IT related degree or relevant professional experience
- Experience with both macOS and Windows computers
- Good with problem solving skills
- Great communication skills, both oral and written
- Good at adapting to changes, delays and unexpected events
You might also have
- Experience with setting up and troubleshooting audio-visual equipment for meeting rooms
- Experience in planning, detailing and carrying out projects
- Good knowledge of networking and experience with network troubleshooting
Life at Unity
Unity (NYSE: U) is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com.
Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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