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IT Onsite Support Engineer

Job Posting Title

Summary

What You'll Do

• Provide 2nd level support for all aspects of corporate user environments - PC/laptop, Mobile devices, software installation and other IT delivered services.
• Supports the use of the local videoconferencing, collaboration tools, and audio-visual services (Zoom Rooms)
• Responsible for device builds, rebuilds, backups, deployments and technology refreshes (Windows and Mac)
• Responsible for advanced administration of user accounts in Active Directory and various other business applications/ systems.
• Support, installation & configuration of client SOE’s – Windows 10 & Mac OS X
• Deployment and support of Animator PC and Adobe Creative Cloud to MACs and PCs
• Adobe Enterprise Dashboard Management
• Universal Type Server / Client management and support
• Software management and support of creative software titles for all platforms currently across Australia and India including but not limited to;
  • Autodesk 3Ds Max & Maya
  • Adobe Creative Cloud Suite
  • Z-Brush
  • Substance Painter
  • Spine
  • Deadline Rendering
• Perform initial troubleshooting and diagnosis on local and remote devices with proactive intervention when needed.
• Creates, updates, escalates, and closes incidents and service requests in our ticketing system.
• Helps to develop and document technical processes and procedures.
• Provide initial response and diagnosis on all corporate communications devices.
• Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware.
• Provide user assistance via phone, email, walkup, remote support, and virtual smart bar.

What We're Looking For

• Requires a high school diploma. Associate degree in Information Technology or related field is preferred.
• A minimum of 2+ years in a similar role.
• A demonstrated knowledge of support of both Windows and Mac end user environments
• Requires an Associate degree in Information Technology or related field, or its equivalent. Bachelor’s degree preferred.
• A+ and MCITP certifications or equivalent experience required. Security+, Network+ a plus.
• ITIL v4 Foundation Certificate.
• Experience in large Enterprise environment preferred.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.