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IT Manager

We have an exciting new role for an IT Manager to join and lead our current IT team. This is a hands-on management role providing support for approximately 150 users across desktops, laptops and servers.

You will be taking responsibility for the 1st and 2nd line IT support across various systems and ensuring correct policies and procedures are in place. It will require management of the internal infrastructure and advising on new technologies then managing the configuration and implementation. Being proactive you will be able to balance competing priorities and use your great communication skills to deliver first-class IT Management throughout our busy studio environment.

Key Tasks/Areas

Management

• Provide leadership to the IT team for all activities of the IT Department, including recruitment and team management
• Forecast, develop and manage a fiscally responsible annual budget for the IT department.
• Pro-actively identifying improvements/upgrades to products/services and Hardware used internally including network infrastructure

Service

• Primarily responsible for managing the Help desk portal driving customer issues through to resolution based on business priorities
• Carrying out hardware repair and SW upgrades for workstations, laptops and servers.

Security / Policies

• Maintaining tight IT security procedures such as backups, antivirus, critical updates, etc.
• Antivirus and Firewall maintenance and administration

Purchasing and Licensing

• Purchasing and asset management of IT hardware and SW licenses
• Build relationships with software and hardware vendors to obtain preferential service and loyalty benefits.

Operations

• Management, monitoring and maintenance of networks, including switches, routers, and Wi-Fi devices
• Server management, including group policies, DHCP, DNS, AD, WSUS
• Proactively ensure Outplay has the best-suited equipment for all work-related activities.

Skills and Knowledge

The ideal candidate would have knowledge and experience of the following:

• Jira Help desk or similar help desk system
• Best practice Service Management principles (leaning on ITIL)
• Windows desktop & MacOS management & administration
• Server management, including group policies, DHCP, DNS, AD.
• Management of networks, including switches, routers, and Wi-Fi devices
• Email administration / Microsoft 365
• Azure administration – incl. Azure AD, Conditional Access etc
• MDM System, preferably Intune
• Working in a Software Development environment where multiple disciplinary requirements are managed. would be advantageous.

In addition, experience or knowledge of the following would be advantageous:

• Cloud-based systems and architecture
• Linux Server administration
• Documentation (Confluence)
• Exposure to the Games Industry

On top of the knowledge and experience you will have we are looking for someone who can also bring the following to the role:

• The appropriate Service attitude
• Excellent written, verbal, presentation and interpersonal communication skills
• An understanding that regular face-to-face communication with the stakeholders is paramount to success
• Strong leadership and decision-making skills
• A constant and active interest in developments in the IT and Gaming sector

About us!

Founded in 2010 and based in Dundee, Outplay Entertainment is the largest independent mobile developer in the UK.

To date, the studio’s games have received over 160 million downloads, have been featured multiple times as Apple’s Editors’ Choice, won TIGA awards, and received a BAFTA nomination.

With a passionate focus on making the best games, our talented and dynamic team has developed several critically acclaimed and award-winning games. Gordon Ramsay’s Chef Blast and Mystery Match Village are the latest titles in the portfolio, bringing more of the high-quality visuals, production values, and casual yet engaging gameplay that Outplay is known for.

With an exciting pipeline of future titles in development and continued growth on our existing games, Outplay is just getting started.

We also offer the following benefits:

• Private medical and dental care
• 33 days of holiday
• Employee assistance package
• Bonus Scheme
• EMI Share Option Scheme.
• Comprehensive Well-Being Package

This role is based onsite at our Dundee studio, however, there is flexibility to work in a hybrid set-up whenever the role supports remote working.

At Outplay, our mission is to create limitless fun for everyone who plays our games, and we value every individual that helps make that goal a reality. We are committed to remaining an equal opportunities employer and providing a friendly, safe, and welcoming environment for everyone who works here irrespective of age, race, ethnicity, religion, disability, gender, gender identity and expression, physical appearance, body size, and sexual orientation. All our employees are treated with dignity and respect because being part of Outplay is more than just work – it’s a family.