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IT Manager

We have a new role for an IT Manager to provide leadership to our current IT team. This role would suit an experienced IT Manager with a desire to work in a dynamic game studio environment.

This is a hands-on management role providing support for approximately 120 users.

You will be taking management responsibility for the 1st and 2nd line IT support across a wide variety of systems and ensuring correct policies and procedures are in place companywide.

Being pro-active you will be able to balance competing priorities and use your great communication skills to deliver first class IT Management throughout our busy studio environment.

IT Manager Key Tasks/Areas

• Management
  • Provide leadership for all activities of the IT Department, including team management.
  • Take lead role in setting out technology policies and practices across the company and advising on their effective implementation.
  • Collaborate with HR and Departments to constantly improve and co-own a new-hire setup process so we ensure a fast, smooth and cost effective on boarding experience for new starts.
• Service
  • Apply best practice Service Management principles to a deliver robust and timely service to a variety of users working across a range of disciplines.
  • Providing 1st & 2nd line technical support via telephone, remote access and on-site.
  • Listen to and anticipate needs of staff in the studio that relate to technology, hardware, software, etc. and provide timely solutions.
  • Pro-actively identify opportunities to improve IT service and systems. Manage the resulting improvement initiatives to successful completion.
• Security / Policies
  • Maintain and enforce IT policies across the company; including acceptable use, data privacy, backup and security.
  • Manage an audit process to identify and resolve risks across the organisation’s IT functions.
  • Documenting, testing and communicating the company DR plan.
• Purchasing and Licensing
  • Purchasing and asset management of IT hardware and SW licenses
  • Liaising with third party suppliers and technical support to resolve internal IT issues
  • Procurement and dealing with vendors, 3 rd parties and contractors
  • Build relationships with software and hardware vendors to obtain preferential service and loyalty benefits.
• Operations
  • Administration and maintenance of all internal systems.
  • Windows desktop & OSX management & administration
  • Management and maintenance of networks, including switches, routers, and Wi-Fi devices.
  • Server management, including group policies, DHCP, DNS, AD, WSUS.
  • Monitoring, fault finding and maintaining network infrastructure
  • Administration for Windows Active Directory and Exchange and Outlook in Exchange server environment

Skills required
To succeed in this role, you will have experience of:

• Establishing and maintaining IT policy in line with relevant standards.
• IT Service delivery in line with ITIL.
• Managing audit processes to test and validate IT functions.
• Helpdesk systems
• Windows desktop & OSX management & administration
• Server management, including group policies, DHCP, DNS, AD, WSUS.
• Management of networks, including switches, routers, and Wi-Fi devices
• Email administration / Microsoft 365
• Cloud based systems and architecture
• Collaborative documentation systems such as Confluence

In addition, you will have:

• Excellent written, verbal, presentation and interpersonal communication skills
• An understanding that regular face to face communication with the stakeholders is paramount to success
• Strong leadership and decision-making skills
• A constant and active interest of developments in the IT and Gaming sector
• A service-oriented approach to IT delivery.
• An active interest in Outplay’s development plans and derived from that, a vision how your department can contribute to the success of the company

An understanding of Software / Hardware requirements for all disciplines involved in making games (e.g. Art, Design, Code, QA, Analytics, Marketing, …) would be advantageous but isn’t a strict requirement for the role.

About Us

Outplay Entertainment is the largest independent mobile developer in the UK and based in the thriving game's hub of Dundee, Scotland. We create limitless fun for our players with lovingly crafted and innovative games for mobile phones and tablets.

This approach has seen us recognised for a stable of award-winning titles, including Mystery Match, Crafty Candy and Booty Quest. Our portfolio of awesome games is expanding, and we are always on the search for talented and passionate people to help us grow. With over 30 nationalities represented and a diverse range of experience and expertise, our teams thrive off their ability to work at the forefront of the mobile games industry, building or supporting live game experiences that are enjoyed by millions of players across the world.

The fun and passion injected into our games is reflected in our culture too. Outplay is more than just work. New team members will join a family that has conquered Munros, raced karts, taken on Tough Mudder and Rough Runner, competed in bake-offs, downward dogged, and even ventured to the wilds of Scotland together.

What we can offer

You will have the chance to benefit from our talent initiative, The Outplay Academy - and the opportunity to acquire new skills and grow alongside the business. From mentoring schemes and educational workshops to industry event attendance and guest speakers - we are proud of our dedication to development.

We also offer the following staff benefits:

• Private medical and dental care
• 33 days holiday
• Access to our team discount scheme
• Employee assistance package
• Childcare savings

At Outplay, our mission is to create limitless fun for everyone who plays our games, and we value every individual that helps make that goal a reality. We are committed to remaining an equal opportunities employer and provide a friendly, safe, and welcoming environment for everyone who works here irrespective of age, race, ethnicity, religion, disability, gender, gender identity and expression, physical appearance, body size, and sexual orientation. All our employees are treated with dignity and respect, because being part of Outplay is more than just work – it’s a family.