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IT Manager / Systems Support Administrator
2 years ago
Free Range Games grows games the old fashioned way: we don’t put our devs in cages, we work distributedly, and we don’t use toxic work/life trade-offs. Some of our crafters have worked together from PS1 to PS5 and will tell you about carving games one triangle at a time from punch cards.
We are some of the folk behind Spider-man, Tony Hawk, Lord of the Rings, Twitch Sings, Oddworld, Shrek Super Slam, and dozens of mobile and web games. We believe every member of the team has a voice in what the game should be.
You might have seen we have a whole crop of VR games and enterprise products coming up, but what we need you for to do is one of our Unreal next gen big budget games. We need great, self-driven, challenge-seeking developers to join us in creating something really special on the latest consoles. We like developers who thrive under management neglect.
Here at FRG, we care about one thing, and that’s making a great cup of game. Sure, it may take longer to brew, and we might not call it fancy names, but I guess we just care a little more. And that’s why Free Range Games are still made by the finest devs we can muster. Cooler games for a hipper world, focused on unique mechanics and moments of wonder rather than “hours of content” and “key performance indicators.”
We prioritize community, family, and love-of-gaming over process, crunching, and TPS reports. And maybe that’s what you want too.
Free Range Games is looking for an IT Manager who is proficient in technological support systems with a range of knowledge from software to hardware
Responsibilities:
- Provide in person and remote IT client side support
- Client hardware upgrades / replacements / maintenance (swap ram, ssd, graphics card)
- Identify recurring technical issues and deploy solutions to fix the root cause of these problems
- Offer IT Support for operating systems, hardware problems, productivity software, and in internal software systems (Jenkins, Wireguard, Perimeter 81, Teradici, Parsec)
- Follow up with customers and stakeholders to ensure their issues have been resolved
- Document procedures to contribute to an internal help desk knowledge base
- Basic network management (service side support, monitoring, load balancing, upgrade/configure network hardware and security)
- Recommend and implement improvements to IT operations and processes
- Familiarity with AWS or willing to learn - Teradici (our cloud workstation solution) is deployed on AWS.
- Specifically EC2, load balancers, security groups, VPC’s, creating/deploying ami images, certificate manager, AWS Lambda (python) Terraform scripts.
- Basic Domain Controller / Active Directory understanding. Add users, modify permissions,
organizational units
- Sourcing and managing subscription software
- IT hardware and equipment purchasing, inventory and supply management
- Manage and deploy our enterprise antivirus software - Malwarebytes
- Manage Bind9 DNS Server configured using webmin (gui)
Skills:
- Ability to learn and support new software
- Knowledge of Windows and Linux Server operating systems
- HTML, CSS, Javascript / Apache web server
Requirements:
- 3+ years of experience in a similar role or Bachelor’s Degree in Information Systems, Computer Science or related field
- Excellent communication skills
- Able to work independently or as part of a team.
- Able to prioritize tasks based on importance / company needs
- Strong problem solving skills
- Knowledge of a scripting language like Python or Bash, or willing to learn
Equal Opportunity Employer Statement
Free Range Games is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Free Range Games makes hiring decisions based solely on qualifications, merit, and business needs at the time.
E-Verify participant
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Free Range Games participates in E-Verify.
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