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IT Infrastructure Ops Manager - Systems

Job Description

Enterprise Infrastructure, the IT Infrastructure group at Ubisoft, is looking for a talented Operation and Service Manager to support their growth as our new colleague.

As part of this domain, you’ll be joining Ubisoft’s IT and more specifically responsible for the corporate infrastructure and provides services required by all teams at Ubisoft such as networking, storage, directory services, system configuration and deployment tools.

In this role, you will support the World Operation Director and Regional Manager of Enterprise Infra team in overseeing work quality and service level for the team under his/her management. The incumbent will help follow up on and validate the team’s work and coach team members all while bringing your communication, analysis and organization capabilities to the table.

Responsibilities

· Manage a global IT service team with its capacity resource allocation as per priorities to ensure smooth execution of IT strategy and clean roll out of projects;

· Lead operation systems and processes improvement to accommodate the hypergrowth of Ubisoft systems while ensuring we keep uptime and quick service restoration in case of incidents;

· Develop KPI and data driven system availability reporting and ensure monitoring of adherence to high operational standards;

· Incident Management and vendor cases follow-up as part of Follow-the-Sun supporting efforts;

· Fuel automation efforts to reduce manual operations and increase overall efficiency;

· Be the main point of contact regarding feedback about vendor operation quality/reactivity;

· Provide operational perspectives on all aspects of the service architecture and design to clients while providing strategic counsel, visibility and offering good service;

· Represent the team in various regional or global meetings and processes, including but not limited to Change Approval Board and Communities, with a focus on synchronizing and aligning work on services with other regional counterparts;

· Manage team growth and recruitment of new team members, while focusing on creating an environment built on trust, open communication, creativity and team spirit.

Qualifications

Training & Experience

· BS Computer Science or other technical degree and/or related experience;

· Minimum 5 years of system administration experience in large organization;

· Minimum 2 years of people management and service/product management with an IT team;

· Proven rich experience with operational implementations for any of these:

o Directory & Authentication services (AD, DNS, DHCP, PKI, ADFS, Azure, MFA);

o Software Deployment & Configuration management platforms (SCCM, Intune, Chef);

o Messaging and Unified Communications ecosystems (Office 365, Exchange Servers, VoIP);

o Cloud computing familiarity will be a bonus.

o ITSM (Incident Management, Change Management, Problem Management)

Skills & Knowledge

· Strong problem-solving skills and critical thinking skills allowing you to make decisions quickly in an environment where you’ll need to multitask and prioritize;

· Strong interpersonal communication skills - Oral and Written Comprehension of English & Chinese;

· Ability to make complex information accessible to technical and non-technical audiences & all levels of management;

· Strong knowledge of system administration principles;

· Strong knowledge of ITIL;

· Good knowledge of Linux OS and Open-source technologies;

· Good understanding of automation tools and deployment principles (Ansible, CI/CD, etc.);

· Good Knowledge of systems monitoring and availability software;

· PMP certificate will be a good asset.

Additional Information

WE OFFER YOU

Competitive salary, bonus for your performance, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.

But most of all, we guarantee you’ll appreciate our culture and working environment.

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.

Come and join our team of over 19,000 professionals and help us create original and memorable experiences for the world!

Company Description

Ubisoft is a leading creator, publisher and distributor of interactive entertainment and services, with a rich portfolio of world-renowned brands, including Assassin’s Creed, Just Dance, Tom Clancy’s video game series, Rayman, Far Cry and Watch Dogs. The teams throughout Ubisoft’s worldwide network of studios and business offices are committed to delivering original and memorable gaming experiences across all popular platforms, including consoles, mobile phones, tablets and PCs.