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IT Support Technician
4 years ago
Scopely, the leading touchscreen entertainment network, creates top grossing genre-defining games for both casual and core gamers with world-class development partners.
Recently named the #2 fastest growing tech company in America, Scopely’s explosive growth is fueled by expertise in game design, live services, marketing, analytics, business development, advertising and more. Scopely brings together the brightest minds across gaming and entertainment to ensure great gameplay experiences for millions of players around the globe.
The IT Support Technician position is responsible for maintaining desktops (PC, Mac) environments. This person will be responsible for hardware installation (new hire setups), office moves, troubleshooting end user issues, user account management, general video conferencing and AV support. This person must thrive in a fast-paced, dynamic environment and have strong interpersonal skills.
This position is based in our Barcelona office.
Your main responsibilities will require:
Deployment and setup of computers (Mac OS X and Windows)
Provisioning and deprovisioning of several SaaS accounts (Pagerduty, Lastpass, Datadog, Autodesk, Adobe, G Suite, O365…)
Admin knowledge of GSuite
Comfortable delivering presentations in front of an audience, including on-boarding and some IT training
At least 3 years of experience delivering on-site helpdesk support
Manage computer’s life cycle and inventory
Hardware and software procurement in accordance with finance team’s guidelines
Basic knowledge of directory services used to authenticate and manage users and computers (e.g. JumpCloud)
Familiar with security best practices
Setting up, maintaining and troubleshooting audio visual and video conference equipment (Zoom)
Service request tracking and resolution using both JIRA and Freshdesk
Excellent customer service and communication skills
Good understanding in networking and WiFi implementation and maintenance
Passion for helping others
Good time-managing skills, self-organization and availability to focus and to prioritize
Flexibility to work out of office hours from time to time
Good command of Spanish and English
EU working permit
If in addition to the above, you have one or some of the below experience, we definitely want to hear from you!
Experience managing Meraki’s systems and networks
Experience in Jamf Pro Suite
Experience to manage systems to manage inventory and Windows computers
Experience managing SaaS and with SSO tools like OKTA
Experience with cloud directories as JumpCloud.
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