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Helpdesk Technician - Level 1 (Temporary Assignment)

Helpdesk Technician - Level 1 (Temporary Assignment)

This position is for a temporary engagement through our staffing partnerDZConneX.

Candidates must be authorized to work in the United States for this position.

For over 30 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. Our most recent game, The Last of Us Part II, has received over 300 Game of the Year awards and three of our games are among the top 10 highest scored games on the PlayStation 4. As a part of the Naughty Dog legacy, you’ll become a part of continuing the development of extraordinary and enduring experiences for a broad, global range of audiences.

Naughty Dog is seeking a Level 1 Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have some technical experience, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.

Responsibilities:

• Building bespoke workstations in-house
• Serve as point of contact for technical assistance for hardware and software technical issues
• Perform remote and local troubleshooting through diagnostics
• Install, modify, and repair computer hardware, software, and peripherals for users
• Assist with equipment setup and deployment to local and remote users
• Follow up with users and see problems through to resolution
• Document instructions and resolutions
• Properly escalate unresolved queries to the next level of support
• Organization and inventory of IT hardware
• Movement of user equipment and/or servers throughout the office
• Additional responsibilities may be assigned as needed

Requirements & Skills:

• Strong client-facing customer service and communication skills
• Strong troubleshooting skills
• Proficiency building PCs and working with PC hardware
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
• Strong understanding of the Microsoft Windows 10 operating system

Bonus Skills:

• Operating Systems: Windows 11, Ubuntu
• Languages: Python, PHP, JavaScript, HTML, SQL, PowerShell, Bash
• Software: JIRA, Confluence, Slack, Perforce, Sublime Text, Visual Studio, Adobe Suite, O365
• Scripting and automation
• Familiar with A/V systems
• Familiar with live streaming hardware and software
• Familiar with Sony PlayStation hardware and peripherals
• A passion for video games

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic, national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.