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IT Help Desk Generalist (Temporary Assignment)
3 years ago
IT Help Desk Generalist (Temporary Assignment)
This position is for a temporary engagement through our staffing partner Yoh Services.
Candidates must be authorized to work in the United States for this position.
Responsibilities:
- Serve as point of contact for technical assistance within Naughty Dog (both software and hardware)
- Perform remote and local troubleshooting through diagnostic techniques
- Follow up with users and see problems through to resolution
- Properly escalate unresolved queries to the next level of support
- Building bespoke workstations in-house
- Organizing and cataloging the IT hardware
- Install, modify, and repair computer hardware, software, and peripherals for users
- Additional responsibilities may be assigned as needed
Requirements & Skills:
- Proven working experience in providing help desk support
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
- Proficiency in the Microsoft Windows Administration tools (Active Directory, DHCP, DNS, Group Policy, and Bitlocker)
- Strong understanding of the Microsoft Windows 10 operating system (this is a must)
- Strong understanding of building PCs and PC hardware
Bonus Skills:
- Operating Systems: Linux and Mac OS
- Languages: Python, PHP, JavaScript, HTML, SQL, PowerShell, Bash
- Software: Perforce, Wireshark, Sublime Text, Jira, Visual Studio, Pro Tools, Adobe Suite, Putty
- Scripting and automation
- Familiar with A/V systems
- Familiar with live streaming hardware and software
- Familiar with Sony PlayStation 4 hardware and software interfaces and peripherals
- Passion for games
As part of the Naughty Dog application process, candidates should expect to be given a technical interview.
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