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IT Help Desk Engineer
2 years ago
Description
Playtika is looking for an IT Help Desk Engineer to join our team in Vinnytsia on a full-time basis.
Playtika Holding Corp. is a leading mobile gaming company and monetization platform with over 35 million monthly active users across a portfolio of games titles. Founded in 2010, Playtika was among the first to offer free-to-play social games on social networks and, shortly after, on mobile platforms. Headquartered in Herzliya, Israel, and guided by a mission to entertain the world through infinite ways to play, Playtika has over 3,700 employees in 19 offices worldwide including Tel-Aviv, London, Berlin, Vienna, Helsinki, Montreal, Chicago, Las Vegas, Santa Monica, Newport Beach, Sydney, Kyiv, Bucharest, Minsk, Dnipro, and Vinnytsia.
Responsibilities
- Provide solid support to customers with a high degree of customer satisfaction and technical expertise
- Manage a queue of incoming inquiries, determine prioritization, and address appropriately
- Respond to assigned customer questions, problems, and concerns and adheres to SLA
- Own follow-up tickets to closure
- Maintain and update internal knowledge base and self-service articles
- Provide PC services including imaging, deployment, repair, upgrade, and asset management
- Provide end-user software services for Windows, iOS, Mac, Android
- Provide dispatch service to remote users or sites (service end-user at their location)
- Provide on-site support for network, server, hardware upgrades, or projects at the site
- Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets, etc.)
Requirements
- 2 years of experience in a Help Desk environment required
- Previous working experience in providing helpdesk or customer support over the phone, IM, email, and/or remote session
- Service orientation personality with pleasant and good customer service skills
- Good self-learning ability and ability to prioritize planned and unplanned tasks
- Familiar with one of the next methodology: ITIL Foundation, Microsoft Certified Professional, MCSA Windows 10 HDI Desktop Support Technician, or CompTIA A+ Certification
- Strong knowledge of core Active Directory services, Remote Desktop Services, and remote assistance tools, Linux server, VMWare, or other Virtual platforms
- Knowledge and understanding of system management services (i.e MS SMS)
- Strong working and supporting experience in PC, Mac, Linux, smartphones, tablets, printers
- Experience with networking and storages
- Client focus: Identifies and satisfies the needs of clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients
- Intermediate English level
We offer all our employees:
- Competitive salary, performance-based bonuses, and flexible working hours
- Social package, including gym membership compensation, medical insurance with dental coverage
- Training programs, certifications, conferences including international events
- Annual salary review
- 20 working days paid vacation and sick leave
- Corporate celebrations, team buildings, and fun activities
- Free meals twice a day, refreshments
- Technical library with option to order books
- Coaching and reviews to support your career development
- Help and support for candidates from other cities
- Possibility to attend local and international professional training and conferences at the company's expense
- Amazing and huge corporate events like this one here
- Working for one of the top social gaming companies in the world
- By the way, you can feel us on Facebook, LinkedIn, Instagram, and Twitter
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