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IT Desktop Support Specialist

GENERAL DESCRIPTION

Mostly site specific position focused on IT client based solutions enabling VIP and C staff to function. Position will be responsible for C-level Support and meeting support. Role will require a “self-starter” mentality and will require pro-active collaboration with Software Engineers, TDs, and senior IT staff to solve for title specific client issues affecting VIP/C level staff. Position to be focused on support for C-Level and meeting support using collaboration tools.

KEY SKILLS & RESPONSIBILITIES

Work in an environment in which technicians will be motivated to provide best in class customer service.

Strong understanding of PC client workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac specific software, and Mac imaging.

Strong application troubleshooting skills

Advanced Knowledge and understanding of video conferencing equipment and usage.

Ability to clearly document processes with the intent to shift to desktop support teams and/or the Global Service Desk.

Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.

Able to provide desktop support to VP and C level executives. Both locally and in a remote environment.

WORK EXPERIENCE REQUIREMENTS

Windows 10, Mac OS, iOS & Android mobile OS.

Understanding of current hardware standards and future hardware releases.

Knowledge of software such as: MS Office Suite, MS Visual Studio, Zoom, Oracle, OKTA, Adobe Suite, Cisco VPN, Cisco Telepresence Management Suite, Virtual Machines, Data Encryption, Python, Slack, etc.

Knowledge of enterprise desktop and user administrative tools including Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.

Strong hardware and software troubleshooting skills in a fast paced environment required.

Knowledge of supporting large meetings/Zoom webinars and managing them.

Able to lift 50 lbs

Education / Experience or Equiv. Combination

Bachelor’s degree or equivalent work experience (essential). 3-4 years previous experience in either a Desktop support or System administration role, with an ability to understand technical issues related to desktop support. Previous work experience supporting VP/ C level executives.

Technical Knowledge/ Depth of Expertise

Detailed knowledge of system fundamentals

Understands distributed system and network interaction

Willing to learn best practices

Good knowledge of network/servers and storage

Experience supporting C Level Executives