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IT Desktop Support Specialist

Job Description

CD PROJEKT RED Vancovuer is looking for a self-motivated and skilled technical support specialist to join the team.

You will be the first line of support for all IT-related issues at the Vancouver studio and work with our core IT team in Europe.

Job duties will include building, configuring, deploying, and troubleshooting local and remote computers and other hardware, as well as maintaining our network and VPN infrastructure.

Responsibilities

• Support local and remote users on a variety of IT-related issues.
• Setup, deploy and troubleshoot Windows computers, game consoles, and other hardware.
• Maintain and diagnose our local network and VPN.
• Upkeep our version control software (Perforce/Helix).
• Manage hardware and software inventory.
• Additional responsibilities may be assigned as needed.

Qualifications

• At least 2 years of experience in IT support.
• Excellent customer service skills.
• Able to work collaboratively in a team environment.
• Strong verbal and written communication skills, including communicating complex issues and analysis effectively.
• Able to adapt and learn new things quickly.
• Good organization and time-management skills.
• Extensive experience with building, installing, troubleshooting, and repairing Windows PC hardware and software.
• Solid knowledge of network and VPN technologies.
• Familiarity with security software and best cybersecurity practices.
• Passion for gaming.
• Able to work from our office in Vancouver, Canada.

Additional Information

• Competitive salary with project-based bonuses.
• Responsible work-life balance with flexible hours and paid overtime.
• 26 days of paid vacation per year.
• A modern indie style studio with a relaxed atmosphere working on high-budget AAA Games.
• A chance to work in a booming industry within an international team.
• Full health Benefits with an HSA account.
• Office located near transit and bike routes.

Company Description

At CD PROJEKT RED Vancouver, our mission is to create world-class interactive entertainment experiences.

Located in one of the biggest video game hubs in the world, Vancouver, Canada, we are an inclusive multi-national team of driven and talented professionals that fosters cross-disciplinary collaboration and honest conversations studio-wide.

We push gameplay boundaries. We build unforgettable narratives and stories. We make some of the best and most revered video games on the planet. Join us!