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Manager, IT Applications Support

The Pokémon Company International
Bellevue, Washington, United States
1 year ago
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Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: IT Applications Support Manager

Job Summary: The IT Applications Support Manager leads our Application Support Specialists and works with other Tech Org Teams and IT Managers in the pursuit of operational excellence. Your experience in Vendor Management, Identity Access Management, ITIL and ITSM frameworks, Application Monitoring and Service Management will help you be successful in this role. The IT Applications Support team is our first point of contact in the fielding service desk requests, related to Business Applications, submitted by our employees and partners. In addition to troubleshooting and onboarding/offboarding users, the Applications Support team partners with Business Systems Analyst’s to test features/systems that are preparing for production deployments and supports regression testing and rollouts of updates/upgrades to existing systems. Creating/updating documentation to ensure a consistent support experience from the broader IT team and enable end user self-service where appropriate, will support the scaling of the team and ensure a consistent support experience. Opportunities to work on minor enhancements as time allows, will create opportunities for the team to learn and grow within their support role.

FLSA Classification (US Only): Exempt

People Manager: Yes

What you’ll do

What you’ll bring

How you’ll be successful

What to expect

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: TE.ISBS.M2

Internal Job Profile: Business Systems Analysis Mgmt (M1)

#LI-HYBRID #LI-CP1

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