Human Resources Assistant

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

As an HR Assistant, you’ll play a crucial role in onboarding, employee relations, and HR operations support. This is a fantastic opportunity for someone who’s looking to grow their HR career in a fast-paced, innovative company that’s revolutionizing the gaming and payments industry.

It is vital that this role is organized, diligent, and able to handle multiple projects simultaneously. The role requires you to work from the office at least 3 days a week.

RESPONSIBILITIES

• Onboarding: Prepare onboarding materials and orientations for new hires. Ensure new employees complete necessary paperwork (e.g., personal questionnaire, health insurance). Assist in setting up new hire training and introductions to team members.
• Employee Records Management: Maintain and update employee records in HR databases and systems. Ensure confidentiality and compliance with data protection regulations. Process employee changes, such as promotions, terminations, and leaves of absence.
• Payroll Support: Assist with payroll processing. Help with benefits administration and enrollment. Respond to employee inquiries regarding payroll and benefits.
• Compliance and Reporting: Assist in ensuring compliance with labor laws and company policies. Help prepare reports and documents for audits. Maintain knowledge of HR regulations and best practices.
• Employee Relations: Assist in addressing employee inquiries and concerns. Help facilitate communication between employees and management. Support engagement and recognition initiatives.
• Administrative Support: Organize and maintain physical and electronic HR files. Assist with the logistics of employee training and development programs. Prepare correspondence and documentation as needed.
• Performance Management Support: Help coordinate performance appraisal processes and documentation. Assist in tracking and managing performance improvement plans.
• HR Projects and Initiatives: Participate in HR projects, such as employee satisfaction surveys or process improvements. Assist in creating and implementing HR policies and procedures.

REQUIREMENTS

• 2-3 Years of Administrative or Human Resources experience
• Support in a fast-paced environment
• Associates/Bachelors Degree or equivalent experience preferred
• Strong customer service and attention to detail
• Excellent organizational, planning and prioritizing, and time-management skills
• Proficient in Google Suite, Jira, Confluence (or similar programs) strongly preferred
• Ability to collaborate and communicate within all levels of the company as well as applicants
• Ability to work independently or within a team environment and prioritize assignments and meet tight deadlines
• Ability to manage multiple tasks or projects
• Forward thinking and taking the initiative to anticipate the needs of department/team
• Excellent communications and interpersonal skills
• Data-driven mindset
• Maintain confidentiality

At Xsolla, we are passionate about providing a conducive environment for our team to thrive personally and professionally. Our Benefits Program caters to the physical, mental, and emotional well-being of our full-time employees.

Understanding the detrimental effects of burnout, we offer unlimited Flexible Time Off and 28 paid holidays each year. Personal and professional development is a cornerstone of our ethos at Xsolla. Each employee has a personalized career roadmap, developed in partnership with their manager, aligning individual and company goals. We support this growth through in-house training, independent study, conference attendance, and higher education opportunities.

Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in game commerce, Xsolla’s mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide.

Headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, Beijing, Kuala Lumpur, and cities around the world, Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, Pearl Abyss, NCSoft, and more.

Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.

We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.

For the Human Resources Assistant role, we will conduct a background check that may include the following:

Criminal history check

Employment verification

Education verification

Credit history check

Professional license verification

The background check is relevant to this position because of the following role responsibilities:

Handling sensitive financial information/managing budgets/accessing funds

Handling sensitive employee personal data

Accessing confidential company data

Ensuring compliance with regulatory requirements

Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com .

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.