Helpdesk Technician

Gearbox Software
Frisco Texas
19 days ago

Apply

Department IT

Employment Type Full Time

Minimum Experience Entry-level

Helpdesk Technician

Gearbox is looking for a talented Helpdesk Technician to join our team.

This candidate will join a high performing helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.

Required Skills and Experience:

  • Outstanding customer service and interaction skills, both verbal and written
  • History of “whatever it takes”, hands-on support
  • Experience with Windows 10 OS and applications, in a networked environment
  • Works well as part of a team in a fun, fast-paced environment
  • Able to lift 50 pounds of awesome gear

Bonus points for having knowledge or skills in the following areas:

  • Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
  • Linux systems
  • Mac systems
  • TCP/IP networking

What you might work on:

  • A system to deploy PCs to employees in less than ten minutes
  • A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
  • An inventory system so you can find anything, anywhere, without leaving your desk
  • Wired and wireless and VPN problems that defy your Googling skills
  • A software deployment system to push the latest applications and system patches, within minutes
  • All manner of gaming systems and developer kits

Thank You

Your application was submitted successfully.

Apply

Related Jobs

Technicien assistance AQ / QA Helpdesk Technician
Keyword Studios · Montréal, Quebec · 1 month ago
IT Helpdesk Technician
Flying Wild Hog · Kraków, Poland · 17 hours ago
CRM Helpdesk Administrator
Keyword Studios · Mexico City, Mexico · 1 month ago
CRM Helpdesk Administrator
Keyword Studios · Katowice, Poland · 1 month ago
CRM Helpdesk Administrator
Keyword Studios · Manila, Philippines · 1 month ago
IT Helpdesk Associate
Keyword Studios · Quezon City, Philippines · 5 days ago
IT Helpdesk Support Lead
Keyword Studios · Mexico City, Mexico · 6 months ago
IT Helpdesk Support Specialist
Keyword Studios · Mexico City, Mexico · 6 months ago
IT Helpdesk
People Can Fly · Wysokie Mazowieckie, Poland · 1 month ago
Field Service Technician I
SciPlay · Usa River, Tanzania · 1 month ago
Field Service Technician
SciPlay · Phoenix, AZ · 1 month ago
Local IT Technician (Event)
Ubisoft · Shanghai, China · 6 months ago

Jobs at Gearbox Software