Helpdesk Technician
Gearbox is looking for a talented Helpdesk Technician to join our team.
This candidate will join a high performing helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to carry a mobile device and will occasionally require after-hours and weekend work.
Required Skills and Experience:
- Outstanding customer service and interaction skills, both verbal and written
- History of “whatever it takes”, hands-on support
- Experience with Windows 10 OS and applications, in a networked environment
- Works well as part of a team in a fun, fast-paced environment
- Able to lift 50 pounds of awesome gear
Bonus points for having knowledge or skills in the following areas:
- Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
- Linux systems
- Mac systems
- TCP/IP networking
What you might work on:
- A system to deploy PCs to employees in less than ten minutes
- A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
- An inventory system so you can find anything, anywhere, without leaving your desk
- Wired and wireless and VPN problems that defy your Googling skills
- A software deployment system to push the latest applications and system patches, within minutes
- All manner of gaming systems and developer kits