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Helpdesk Technician - Level 1 (Temporary Assignment)
1 year ago
This position is for a temporary engagement through our staffing partner DZConneX.
Candidates must be authorized to work in the United States for this position.
This role will be based on-site in Santa Monica, CA.
Why Naughty Dog?
For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology. We’ve been busy at the Kennel, most recently releasing The Last of Us Part I, a complete and faithful remake of the original game, rebuilt from the ground up and fully optimized for the PlayStation 5 and PC. As a part of the Naughty Dog legacy, you’ll be continuing the development of extraordinary and enduring experiences for a broad, global range of audiences.
Naughty Dog is seeking a Level 1 Helpdesk Technician to join our IT team in supporting our infrastructure and development team. This position will be the first line of technical support for local and remote users. The ideal candidate will have some technical experience, exceptional customer service skills, and will be able to collaborate well in a team environment. The candidate would also have a strong passion for customer service, problem solving, and supporting cutting edge hardware and software solutions. If you are interested in supporting and learning from some of the most talented people in the industry, taking on new challenges, and being an integral part of Naughty Dog’s growth and development, we would love to hear from you.
Responsibilities:
- Build bespoke PC workstations on-site
- Serve as first point of contact for hardware and software technical issues
- Perform remote and local troubleshooting and diagnostics
- Install, modify, and repair computer hardware, software, and peripherals for users
- Assist with equipment setup and deployment to local and remote users
- Follow up with users and see problems through to resolution
- Document instructions and resolutions
- Properly escalate unresolved queries to the next level of support
- Organization and inventory of IT hardware
- Movement of user equipment and or servers throughout the office
- Additional responsibilities may be assigned as needed
Requirements & Skills:
- Strong client-facing customer service and communication skills
- Strong troubleshooting skills
- Proficiency building PCs and working with PC hardware
- Proficiency in Microsoft Office: Word, Excel, PowerPoint, Microsoft Teams, and Outlook
- Strong understanding of the Microsoft Windows 10 operating system
Bonus Skills:
- Operating Systems: Windows 11, Ubuntu
- Languages: Python, PHP, JavaScript, HTML, SQL, PowerShell, Bash
- Software: JIRA, Confluence, Slack, Perforce, Sublime Text, Visual Studio, Adobe Suite, O365
- Scripting and automation
- Familiar with A/V systems
- Familiar with live streaming hardware and software
- Familiar with Sony PlayStation hardware and peripherals
- A passion for video games
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression, and gender reassignment), race (including color, nationality, ethnic, national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond.
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At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role may be eligible for bonus and SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
Please note depending on employment type these benefits may vary.
The estimated base pay range for this role is listed below.
$25 — $35 USD
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