This job might no longer be available.

Helpdesk Engineer (Contract)

WHO WE ARE

NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative and impactful, and we are passionate about creating the best gaming experiences for our players.

We are looking for a Contract Helpdesk Engineer to provide user support on assigned open tickets and work in collaboration with the Corporate IT Support Team to apply top-tier customer service to resolve hardware/software technical issues in a timely fashion. In this role you will assist in the installation, maintenance, and general support of desktops, laptops, printers, servers, mobile equipment, and related software.

WHAT YOU’LL DO

• Provide on-site and remote desktop/laptop, application, and network application incident resolution
• Manage user installation and relocations requests
• Maintain inventory of assets
• Work with support staff for remote troubleshooting and repairs
• Provide remote support services for remote team members
• Perform new hire desktop/laptop provisioning, driver updates, and software installations

WHAT’S YOU’LL NEED TO BE SUCCESSFUL

• 1 year experience working in an enterprise environment
• Must be able to lift and carry 50 lbs.

Plusses!

• CompTIA A+

This is a full time, 6+ month contract position at our office in Bellevue, WA.