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Helpdesk Administrator

Hi-Rez Studios is immediately hiring a Helpdesk Administrator to work at our studio in Alpharetta, Georgia.

Come join the creator of the critically acclaimed SMITE, Tribes: Ascend, and Global Agenda; as we embark on exciting new online game projects.

What our Helpdesk Administrators do at Hi-Rez Studios:

• Coordinate with IT team members on all office equipment and software.
• Install and configure computer hardware and software.
• Monitor system performance and troubleshooting issues.
• Organize and streamline office operations and procedures.
• Collaborate with other IT team members and customers throughout the business on incidents, support requests, projects, and other initiatives.

What we are looking for:

• Experience with Windows, and Apple administration. Linux is a plus.
• Experience with asset management and tracking.
• Skilled in network fundamentals, administration and troubleshooting.
• Ability to excel in a time sensitive, fast paced, 24/7 environment.
• Create documentation and diagrams for projects and services.
• Desire to do what it takes to get the job done and help the team and the business succeed.
• Windows 10 roll-out and roll-out techniques. E.G. scripting, ghost, etc.
• Experience in Microsoft Active Directory.
• Experience with identity platforms. E.G. OneLogin, Okta, etc.
• IT security best practices.
• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• MCDST Certification or any MCP certification.
• Proven ability to be self-motivated and self-sufficient.
• Bachelor’s Degree in a related field, or equivalent experience.
• Minimum of 3 years’ experience in helpdesk, desktop, or server support or administration.