Helpdesk Administrator

Gearbox is looking for a talented Helpdesk Administrator to join our team!

This candidate will join a high performing helpdesk team in supporting our studio. You’ll be friendly and eager to dive into any problem thrown your way. You’ll be comfortable with a wide range of hardware and software, and rarely settle for the default settings. You’ll think automation first and manual second. You'll be a resource and mentor for the team, helping with some of the gnarliest problems. This individual must be self-starter and be willing to handle all manner of tasks with a positive attitude and a minimum of hand-holding. This position will require you to be on site at our Frisco office, carry a mobile device, and will occasionally require after-hours and weekend work.

Responsibilities:

• Provide technical support and assistance related to computer systems, hardware, and software
• Mentor other team members in technical matters and first-class support approaches
• What you might work on:
• A system to deploy PCs to employees in less than ten minutes
• A developer’s high-end PC with more RAM than you can shake a stick at (you get a good one too)
• An inventory system so you can find anything, anywhere, without leaving your desk
• Wired and wireless and VPN problems that defy your Googling skills
• A software deployment system to push the latest applications and system patches, within minutes
• All manner of gaming systems and developer kits
• Issues escalated by Helpdesk Technicians

Qualifications:

• Outstanding customer service and interaction skills, both verbal and written
• Strong history of start-to-finish hands-on support and creative problem solving
• Advanced troubleshooting experience with desktop PC hardware and peripherals
• In-depth experience with Windows OS and applications in a networked environment
• Experience with device management tools such as Microsoft InTune
• Proficient in Microsoft Administration tools (Active Directory, Group Policy)
• Familiarity with game development and design software (Autodesk, Adobe Creative Cloud, Unreal Engine)
• Strong communication skills, able to interact with both executive and non-executive studio team members, taking technical concepts and boiling them down as necessary
• Familiarity with an issue tracking system, including reporting and metrics (Jira preferred)
• Works well as part of a team in a fun, fast-paced environment
• Able to lift 50 pounds of awesome gear
  

Bonus Points For:

• Familiarity with Linux systems
• Familiarity with Mac systems
• Familiarity with TCP/IP networking
• Experience with CI/CD tools such as Perforce

Gearbox Entertainment believes that all team members should be able to enjoy a work environment free from all forms of discrimination and harassment. We are committed to reflecting the diversity of the world we strive to entertain. As an Equal Opportunity Employer, we provide fair and equal treatment to all team members and applicants. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy or maternity, veteran status, or any other status protected by applicable national, federal, state or local law.