This job might no longer be available.
Head of Retail Operations (US)
4 years ago
Who are we?
We’re Sandbox VR, and we’re the most advanced virtual reality experience in the world. Inside our rooms, we take you on thrilling adventures and transform you into new characters. Our experience is like the movies, except you’re actually with your friends inside the movie.
We are a team of successful startup veterans with deep experience in VR, gaming, technology and hospitality. We're funded by leading global tech investors including Andreessen Horowitz and Alibaba.
Since we launched in 2017, we’re now live in 8 locations and 6 countries around the world (4.5 stars on Yelp, and the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding.
The Opportunity:
We believe that delivering an exceptional experience to all our guests is the most important thing we can do at Sandbox VR, whether it’s their first time trying VR or an avid fan. Reporting to the CEO, you will oversee our guest experience and our retail operations as we scale of our US retail footprint from 3 to 20 locations within the next year.
Here’s how you’ll make a huge impact:
Retail Operations Business Model: You'll create a working real-time model across all stores as we scale, managing the P&L and tracking and improving customer satisfaction and other metrics. You'll also develop the Store Operations Plan documenting the retail process, compliance, training, and scheduling.
Individual Store Performance: You'll develop a custom revenue model for each store based on its unique regional demographics to optimize store performance. Details include ensuring successful store launches by generating demand, quickly achieving and maintaining target bookings, and engaging in local sales and marketing campaigns to hit revenue targets.
People Leadership: You'll manage a large and growing base of retail non-exempt hourly employees, Store Managers, and District Managers by taking responsibility for training and employee development. Because you put the needs of your team first, you'll represent the interests of the retail team at the company leadership level and ensure that our retail staff are trained on our products, technology, and experiences.
Collaboration with Diverse Teams: You'll closely collaborate with the Marketing, Retail Development, Online Platform, Release Operations, Reliability, Core VR Platform, People Operations, and Finance teams to ensure that our goals are accomplished and that we are creating new processes that improve store performance.
Who are we looking for?
- You have experience managing a 24-hour time zone schedule to oversee remote locations, collaborate with multiple cross-cultural teams across departments, manage your peers, and manage up.
- You’re a hands-on owner with a “whatever it takes” attitude. You can operate outside of an inherited structure, embracing constraints and finding creative ways to build structure, accomplish goals, and create revenue with minimal resources.
- You love building spreadsheet models and populating/validating those models with data you collect from the field.
- You enjoy spending hands-on time with your team in their retail locations and can travel up to 50% to make this a priority. You can also travel to Hong Kong quarterly to develop relationships with our technical teams and leadership.
- You have 6+ years’ experience in a 4-wall retail industry with the ability to operate both at the store and regional level. Your experience includes an understanding of how to create successful local marketing campaigns.
By joining the Sandbox VR team, you’ll get:
- Medical, Dental, and Vision
- Unlimited PTO
- 401k
- Monthly Wellness Benefit
- Equity in a growing company
Ready to apply? Here are some ways you can especially stand out, so we don’t overlook your application!
- If you've been a founder in the past, we'd love to hear about it, especially if you've failed. Our team has a deep startup background and most of us have been founders before (and most of us have failed).
- If you're passionate about VR, we'd love to hear more. How'd you get into it? What disappointed you? VR is not in a good spot today, but we're all true believers and we believewe will help make it happen.
- If you have a sample business model or a company presentation you have given to the whole retail team or the retail management team that you can share, we'd love to see it.
How do I apply?
If you’re interested in this role, please apply here, or find some other way to get in touch if you’d really like to stand out. We’d like to see at least a CV or LinkedIn, and a quick cover letter/email/blurb on why you’re the right fit for us.
Thanks,
Damien
Create Your Profile — Game companies can contact you with their relevant job openings.