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Head of Operations - Blitz

Voodoo is a Tech company that creates and publishes hyper-casual and casual mobile games for a wide audience. It is the worldwide leader in the mobile game market through snackable, innovative, and creative content combining data and new technologies.

The company raised $200M in 2018. More recently, Tencent has become a minority stakeholder in Voodoo, with a role in framing our strategy to dominate the Asia Pacific region.

#1 worldwide in mobile game downloads, and regularly at the top of the App Store rankings, our games have about 300 million monthly active users and more than 5 billion downloads since our creation. Voodoo is one of the most impressive examples of hypergrowth in the ecosystem, having multiplied its turnover by 5 over the past few years.

With more than 400 employees around the world, we would love you to apply to join an ambitious, innovative and international company!

You will be in charge of all operations at Blitz, the new gaming platform launched by Voodoo:

• Regulation and compliance: prioritizing and opening new states and countries, dealing with local authorities and legal advisors, getting gambling licenses if need be
• Setting-up payment infrastructure: identifying user-friendly payments (pay-in and pay-out) solutions, dealing with service providers, optimizing user flows
• Running payment infrastructure: monitoring metrics, executing operations through automated systems and/or dedicated teams
• Setting up and monitoring the KYC / AML policies and processes
• Fraud - design and implement fraud detection systems based on big data, implement limits and other mitigation processes
• Customer Support: define customer support processes, implement tools (Q&A, chatbot, live chat, shared email, phone) and automate user flows; run the customer support team
• Growing the team to 10-15 FTEs over time (Customer Support, Legal, Payments, Fraud)

What do we expect?

• 5 years experience with mix of operations and fintech and/or gambling
• Ideally mix of business and legal education
• Top school, strong drive and ambition
• Management experience

Blitz is a gaming platform launched by Voodoo in 2021, allowing players to compete on mobile games for real cash prizes (head-up, tournaments, leagues, etc.). It is leveraging Voodoo’s unique game portfolio to engage users in a fun and rewarding way.