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Head of Marketing Operations and Services, Prime Gaming

Come play with us! Amazon is looking for a Head of Marketing Operations for the Prime Gaming Marketing team. This role will own Creative Services, Production, Operations and Key Account Management. This leader will be responsible for designing and managing the business processes from content and program management to creative design of partner and product assets to be trafficked across the marketing channels. You will work closely with the Brand, Growth Marketing and Channel Marketing teams to establish high-value marketing services, world-class creative assets and tools, best practices, procedural rigor, operational and process improvements, and analytical insights.


Role Responsibilities:
This role requires an individual with excellent account management and services abilities, an eye for outstanding creative design and programming, production and analytical acumen, and exceptional written and oral communication skills. The successful candidate will be driven by operational excellence and have a strong understanding of marketing KPIs and go-to-market channels. They will be adept at Brand building and creative presentation, effective production models, assessing and implementing tools with a deep understanding of the underlying proficiencies, building workflow streams and the ability to assimilate new methodologies into a fast-paced environment. This role is inherently cross-functional, working closely with Business Operations, external partners, central marketing teams, design, operations, and product teams. They will be a self-starter comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
· Lead organizational goal setting, tracking and communication
· Drive marketing lead flow process in partnership with the Business Operations team to ensure effective handoffs, strengthen trust and value proposition to our Partners and Customers, and ensure a continuous feedback loop on operational quality
· Develop a standardized planning and reporting cadence at the GEO, country, segment and campaign level
· Own process for annual resource planning, allocation, and tracking headcount and budget
· Develop and distribute monthly reporting package with analysis of results and business impact
· Design and enhance processes to measure marketing outcomes and investment efficacy
· Develop and deploy marketing operations tool suites to drive team productivity
· Engage with Business Operations teams to create measurable shared goals and track those goals
· Create process for gathering input for multiple reporting mechanisms, and report out as needed including monthly reports for business and marketing leadership

About Amazon Games
Amazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.

Inclusive Culture, Work/Life Balance, & Career Growth
Here at Amazon, we embrace our differences and are committed to furthering our culture of inclusion. We offer ten employee-led affinity groups with 190 global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences). Our team also puts a high value on work-life balance and offers flexible working hours. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.

Basic Qualifications

BASIC QUALIFICATIONS:
· 10+ years of experience in leading a design and production team in an agency or Corporate Marketing department team
· 5+ years of managerial experience with a track record of success motivating and empowering creative teams by setting clearly defined processes, targets, and goals in a fast and deadline-driven environment with high expectations from stakeholders.
· Experience with project management and process improvement
· Experience with marketing and channel automation tools, process and KPIs relating to operational efficiencies and excellence
· Bachelor's degree in Business, Marketing

Preferred Qualifications

· High level proficiency in JIRA and other workflow software systems and issue tracking products s
· Expert fluency in Adobe applications; proficiency in MS Office, and SharePoint
· Strong business communication and analytical skills - written and verbal skills need to be a strength
· Ability to deal with ambiguity and competing objectives in a fast paced, matrixed environment
· Employs sound critical thinking & problem-solving approaches, comes to the table with solutions
· Gaming and digital entertainment industry experience a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.