Head of Global Customer Support

Roblox
San Mateo, CA, United States
27 days ago
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WHY ROBLOX?

Roblox is ushering in the next generation of entertainment, allowing people to imagine, create, and play together in immersive, user-generated worlds. We’re the one and only fastest-growing entertainment platform that lets anyone teach themselves how to code, publish, and monetize any experience imaginable—across any device—reaching millions of players across the globe.

The impact that you can have at Roblox is powerful. We’re looking for someone who’s eager to take on a meaningful role in the success of Roblox on a massive scale. Someone who takes play seriously, but also isn’t afraid to have some fun either. Someone who’s ready to take Roblox—and their career—to the next level.

In 2020, we were honored to be recognized as a Certified Great Place to Work®. We’ve fostered a company culture that empowers people to do the most defining work of their career in an environment that’s made up of the most passionate, team-oriented, visionary, crazy-smart people you’ll ever meet. Join the Roblox team where play rules and the possibilities are endless.

Work with the most passionate, team-oriented, visionary, and crazy-smart people you’ll ever meet.

Head of Global Customer Support

Roblox is looking for a Head of Global Customer Support to lead our Customer Support organization. The ideal candidate will have prior experience leading and improving the Customer Support function for a global organization, with demonstrated abilities to improve processes, customer outcomes, and business metrics. The role will be responsible for managing a workforce of over 1000 agents operating in both the U.S. and support centers around the world. This position will work closely with cross-functional leaders to improve customer support processes and customer outcomes by providing customer insights to other internal teams. We are looking for a hands-on leader who knows how to lead and develop a high performing organization.

As the Head of Global Customer Support, You Will

To Be Successful, You’ll Need

You'll Love

Roblox – Powering Imagination

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