This job might no longer be available.

Head of Customer Success, Games

As the Head of Customer Success, you will lead the effort in managing customer outcomes for our end-to-end platform solutions, with a focus on ensuring successful adoption and value realization for all of our customers. You enjoy the challenge of cross-team collaboration and will work alongside our Customer Success, Business Development and Product teams to unify the customer experience. You will have deep experience running Enterprise/SaaS Customer Success business. Most importantly, you know how to build & lead a customer success org that is in tune with our most valuable developer partners.

You are a proven team leader who has thrived in web2, and has a genuine passion for web3. You have built and led teams with proven success. You’re naturally curious and adapt to the ever-changing world. You have an instinct for the consumer - where they are and where they’re heading. You’re a natural problem solver who can map solutions to needs quickly. You’re able to juggle multiple balls in the air, context switching and triaging priorities when necessary. You thrive in the grey, never needing for the clarity of black and white to operate your business, never waiting for permission to act. You lead by example, fluent at any altitude, but always looking to find opportunities to offer ownership and autonomy to your teams.You are customer-first, knowing that you only win if they win. You bring a “yes, if” perspective to life, and find ways to make the impossible possible. You want to live anywhere with a blazing internet connection and are prepared for live meetings optimized for Pacific time.

In this role, you will...

• Serve as an expert and trusted advisor of the Forte Platform, Products and Services
• Own customer lifecycle management (adoption rate, NPS, retention/renewal, revenue, advocacy)
• Understand business needs and requirements of our partners and recommend solutions utilizing Forte technologies
• Incorporate evolving customer needs into GBU product roadmap, ensuring Product Market fit
• Lead the customer success team to ensure successful onboarding and measure your success with timely product launches from customers
• Be the voice of the customer to the company & company advocate to customer, by understanding what our customers are paying attention to in the Blockchain space and how those translate to opportunities in Forte product.
• Directly contribute to the success of initiatives that have organization-wide impact, whether it’s enabling operational support for large enterprise partnerships globally, or working with internal business units to drive operational effectiveness.

The ideal leader will have…

• 10+ years supporting customers in an enterprise SaaS business or technology provider in a lead success or account management role.
• Experience building relationships with a large portfolio of customers (>50).
• Understand software development, along with the tools and services in the space
• Experience working with technical and product design teams to gather requirements and communicate them to stakeholders.
• An ability to consistently meet timelines, and operate with a sense of urgency, even through ambiguity or changing business needs.

Bonus if you also have...

• Experience with the fundamentals of blockchain technology, developer platforms, game design, and/or token economics
• High-growth or early-stage startup experience
• Experience in game development

Benefits & Perks

• The opportunity to build something that's never been built before - to solve new problems and to develop solutions with a team of industry leaders by your side.
• A learning environment where you'll be hands-on with the latest tools and technologies.
• The opportunity to merge personal passions or interests you may have for blockchain and/or gaming with your professional path.
• Competitive compensation and perks to help you work comfortably and productively with a fully remote team.

About Forte
Forte’s platform allows game publishers to easily integrate blockchain technologies into their games, enabling features such as seamless, embeddable token wallets, non-fungible token (NFT) minting and selling, payment rails, and other services built specifically for blockchain token economies and the management of digital and virtual assets. In blockchain-enabled games, players can truly own goods, rather than making pure entertainment expenditures. Players around the world can freely trade goods and services with each other, and can participate in community economies that reward creativity, collaboration, and skill. These new systems provide game players and communities all around the world with new creative and economic opportunities.

The fully remote team is composed of longtime industry members (Unity, ngmoco, Riot Games, Electronic Arts, Sony, and Rockstar Games, among others), and is currently working with over 40+ acclaimed game developers from across the industry to reimagine the economics of games. For more information, please visit: www.forte.io.

Forte is committed to providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected status in accordance with all applicable federal, state, and local laws.