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Head of Community

Job Description

This role will closely collaborate with stakeholders across marketing, live services, production, and development, while ultimately reporting into the Marketing Director. This role requires an individual with a strong background in game community management who is capable of working independently to make best-in-class processes and community plans. This involves the development of detailed plans tied to key milestones, reviewing and writing community-focused content, project managing necessary community assets, and scaling the community team to ensure we are able to effectively address our game needs.

• Lead the creation of a community plan for PCF Self-Published games; from ideation to implementation, facilitating post-mortems on initiatives to gain key learnings that will drive greater success in the future.
• Drive player growth, retention, and satisfaction through community engagement strategies by delivering against a set of agreed upon KPIs.
• Collaborate with the marketing and development team to understand our games’ key features and selling points as well as goals for community building.
• Consistently play the games/builds to get an understanding of potential player pain points that may impact community communication initiatives like a game FAQ.
• Be a key part of the marketing plan production by building the social media and community communication strategy for games.
• Help develop content around the supported games ranging from blogs, posts, platform messaging, and ensure there is a strategic foundation for these communications.
• Identify ways to create evangelist groups within the community through earned influencers, working with them as a part of an overall community growth strategy.
• Continuously analyze data and feedback trends to identify opportunities that will improve future initiatives and community growth.

Qualifications

• A minimum of 8+ years experience in video game community management or another related interactive entertainment field.
• A college degree in communications, journalism, or another relevant field.
• Expertise across all social platforms, online forums, and community management tools.
• Strong managerial skills, understanding what it takes to be a valued leader among your colleagues, peers, and within gaming communities.
• Exceptional attention to detail, especially in maintaining the tone and integrity of a game's brand voice across all social platforms.
• Works well in a fast-paced environment, managing multiple projects simultaneously.
• Solution-oriented problem solving skills and the ability to work under pressure.
• Excellent communication skills, including in written and verbal direct dialogues with players and in creating materials to deliver clear, actionable direction to all stakeholders.
• Exemplary commitment to hard work and innate self-motivation, ensuring every task is accomplished at a high-quality.
• Fluent in English communication, both verbally and in writing.
• Passion for video games and an interest in staying up-to-date on industry trends.

Additional Information

What we offer:

UK:

• Private medical healthcare (Vitality) and BUPA dental insurance for PCF's employees and their families.
• Gympass for employees and family members.
• Online Polish and English language classes.
• Access to the pension scheme.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

Poland:

• Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna).
• MultiSport card for you and your family members or friends.
• Free library with a wide range of games and books you have unlimited access to.
• In-company Polish and English language classes.
• Fresh fruit, snacks, and beverages for everyone in the office.
• Flexible working hours.
• Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents.
• Personal development opportunities and ability to work in a global environment.
• Work in a creative team with people full of passion for what they do.

We are committed to an inclusive and diverse work culture. PCF is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, genetic information, marital status or any legally protected status.

Company Description

People Can Fly is one of the leading independent AAA games development studios with an international team of hundreds of talented individuals working from offices located in Poland, UK, US, and Canada, and from all over the world thanks to our remote work programs.

Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. We are one of the most experienced Unreal Engine studios in the industry and we are expanding it with in-house solutions called PCF Framework.

Our creative teams are currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Maverick is a Triple-A game developed in collaboration with Microsoft Corporation; Bifrost & Victoria are projects we're growing in the self-publishing model. We are also busy working on a VR and undisclosed projects, more information on those to come later.

With over 20 years of experience, PCF sets out to explore new horizons. We aim to combine our expertise with creativity of the best and most forward-thinking talents in the industry to work together on the new generation of action games for the global gaming community.

If you decide to accompany us on this journey, you’ll have a chance to perfect your craft and expand your knowledge, working alongside leaders in the industry on bringing a brand-new unique experience to the players worldwide.

As the Head of Community, you will play a key part of the PCF Self-Publishing division, supporting its goal of creating sustainable GaaS products. People Can Fly is looking for someone who is well-seasoned in the industry, capable of driving the development, execution, and growth of the community for all PCF self-published products. This person understands the impact a positive community can have on a game and will proactively offer solutions to problems that may arise from running a live gaming environment. Their primary responsibility will be to oversee the execution of community strategies that successfully help drive positive growth across our gaming audiences.