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Head of Asia Live Service FIFA Mobile

Head of Asia Live Service FIFA Mobile is an important position which reports directly into the VP of FIFA Mobile and will oversee the live service operations of FIFA Mobile throughout the Greater Asia (East Asia and Southeast Asia) and India regions. Collaborating with the Head of Product Development and yearly live service roadmap for FIFA Mobile in these regions and oversee the revenues being generated from there within. The Head of Asia Live Service FIFA Mobile is responsible for the following important areas:

1.Establish the roadmap for FIFA Mobile Live Service in Greater Asia and India:
Grounded on an understanding of the product roadmap, you will manage diverse Live Service Content Production Teams located throughout Asia and India to ensure that the daily live service programs are meeting the engagement and monetization KPI required to satisfy the revenue goals for the Greater Asia and India regions. We are looking for strategic but also agile thinking since many market-driven factors will influence the performances of live services at any given point in time.

2.Live Service strategy development with partner teams: The live servicing of FIFA Mobile is a complex process which requires frequent partnering with multiple EA internal partner teams and operation teams of the external publishing partners to develop the live service strategy for these regions. You will be also responsible for ensuring that the marketing and operational strategies set forth by the partner teams are aligned and accomplished with the live service roadmaps for their respective regions.

3.User Community and Sentiment Management:
We care about our users and therefore the wellbeing of our audience is crucial. As such, we also ask that you have the careful management of the FIFA Mobile communities in the Greater Asia and India regions. Understanding which social service platforms are the most effective for the different countries and how to use them will be crucial to establish the community management strategies.

Core Capabilities

• If you are someone who lives and breathes mobile games and has a mix experience in live service operations.
• Experience with the Greater Asia and India mobile game market ecosystem.
• 10+ years in a senior leadership role, 5+ years of live servicing AAA mobile games.
• A solid understanding and working experience with AAA Asian mobile game publishers.
• Able to communicate at all levels within a matrixed organization.
• Strong negotiator to navigate through complex discussions with external partners.
• Experience managing P&L; manage cross-geographical teams, distributed development and partnership management, creative process, team management, strategic planning.
• Strong experience with team leadership and people management with experience managing creative professionals (mentoring, coaching, onboarding and organizational development)
• Experience managing creative process & team, from "thinking out of the box" to "putting back into the box".
• Proficient change management skills, i.e. ambiguity and changes, setting priorities and building on commitments.
• You are someone that provide solutions.
• You can work and communicate well in a very multicultural environment.