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Hardware Technician (VR)

THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At THE VOID you will walk into new dimensions and experience worlds without limits. From fighting intergalactic wars on alien planets to casting spells in the darkest of dungeons, THE VOID presents the Future of Entertainment. Only limited by imagination, our advanced Virtual-Reality technologies allow you to see, move, and feel our digital worlds in a completely immersive and realistic way. Our VOID Entertainment Centers (VECs) are coming to major cities throughout North and South America, Asia, Europe, and Australia. More than watching a movie or playing a game … in THE VOID you will live an adventure.

The Role

Repair hardware and isolate software issues related to proprietary VR equipment. The right candidate must be creative in identifying solutions and disciplined with maintaining high-quality standards and documentation. The ability to work with minimal supervision and adapt to ever-changing technology needs and conditions is a must.

Duties:

• Receive, test, diagnose, repair and program proprietary VR equipment
• Assist technical support engineers with incidents related to hardware
• Research solutions and escalate issues as necessary
• Create knowledgebase content and document solutions to issues addressed
• Maintain inventory of replacement parts
• Identify trends to resolve problems
• Upgrade device firmware
• Coordinate factory warranty repair
• Provide feedback to manufacturers for product improvement
• Assist with replacement part selection and identification
• Maintain a clean and organized work area
• Mentor other technicians

Skills Required:

• Able to clearly communicate through written and verbal means
• Must be well organized and able to track multiple issues concurrently
• Understanding of desktop and networking hardware
• Experience handling and soldering small components
• Windows 10 experience
• Device driver installation and removal
• Experience upgrading device firmware
• Familiarity reading system logs
• Demonstrated ability to think outside the box to solve complex issues with inexpensive solutions
• Must be teachable and willing to do tasks beyond job description
• Ability to work with minimal supervision

Employment Requirements:

• Must be able to lift 50lbs
• Must have or be able to obtain a US Passport
• Evening and weekend shifts may be required

PERKS & BENEFITS

• Competitive Salary
• Medical, Dental & Vision Insurance
• 401(K) plan with employer matching
• Generous PTO Policy and paid company holiday schedule
• Work with a team of smart and motivated people on a cool and unique product