HR Support Specialist
10 days ago
HR Technologies Team is looking for a customer-oriented individual to join us as a HR Support Specialist.
Wargaming has several systems for automating HR and financial processes, among which the key system is HRMS – the solution which is based on SAP SuccesFactors cloud software. The system is implemented in all our offices (Europe, Asia and USA), so you will deal with big amount of multilanguage users.
The Support Team plays an important role by providing the 1 st and 2 nd level of support. You will give online consultation (in English) on systems functionality, escalate user’s request to the correct team while also working on new projects and solutions designed for Wargaming needs.
What will you do?
- Give online support (via skype, email, JIRA) to our customers
- Provide consultation, issue resolution or it’s escalation to the correct level of support within a defined timeframe and according to SLA
- Analyze customer needs and proposed workflows to cover them
- Collaborate and communicate with teammates
What are we looking for?
- Fluent English (both spoken and written) is a must
- Experience on the same position or in HelpDesk, Call Center, Client Support
- Proficiency with computers is required along with an attitude to learn our systems (JIRA, Confluence, etc)
What additional skills will help you stand out?
- Software support experience
- Good understanding of complex HR processes and/or familiarization with HR systems
- Advanced Excel or/and Project Management systems
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Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.