Support Specialist
12 days ago
Job Overview
Wargaming HR Technology Team is looking for a Support Specialist to join us for a fixed-term contract (1 year).
HR Technology portfolio includes a range of systems for HR process automation, implemented globally (Europe, APAC, and the U.S.). As a part of the Support pillar, you will play a crucial role in providing 1st and 2nd level support to company employees. This includes offering online consultation on system functionality, escalating user requests to responsible teams, and contributing to new projects and solutions designed for Global HR needs.
What will you do?
- Provide our customers online support (via Teams, email, JIRA).
- Offer consultation, resolve issues, or escalate them to the responsible team within a defined timeframe and according to SLA.
- Analyze customer needs and suggest workflows to address them.
- Collaborate and communicate effectively with teammates.
What are we looking for?
- Fluent English (both spoken and written) is a must.
- Experience in a similar position: HelpDesk, Call Center, or Client Support.
- Proficiency with computers is required, along with a willingness to learn our systems (JIRA, Confluence, etc.).
What additional skills will help you stand out?
- Advanced knowledge of Excel.
- Prior experience with SAP SuccessFactors.
- Software support experience.
- Good understanding of HR processes and/or familiarity with HR systems.
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Nicosia include:
- 21 days holiday (additional days based on years of service: up to 25 days) + 15 days as public holidays
- Paid Sick Leave up to a certain number of days, Marriage Leave
- Career development and education opportunities within the company
- English Language courses fully covered by the company upon Manager’s approval
- Premium Private Health Care
- Mental well-being program (iFeel)
- Onsite gym and spa
- Free parking
- Free drinks-equipped kitchen in every floor building
- Hellenic Bank benefits
- Employee discounts (e.g. restaurants, bars, etc.)
- Personal Gaming Account
- Onsite canteen with subsidized prices for food and drinks
- Company events, Social Clubs
- Seniority Awards
- Referral program - You can recommend the best talents to the company and receive a reward
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
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