HR Service Ops ManagerAristocratGdansk 80-241 Poland26 days agoApplySaveSummaryYou'll be responsible for hiring, managing, and reviewing performance, assigning work, and coordinating all aspects of our service operations function to ensure the team meets or exceeds all service levels. You will drive automation and process improvement opportunities across the Service Operations team and work with the P&C Service Delivery team to design and implement your ideas. This role requires attention to detail, latitude, and discretion to prioritize the service queue in real-time. Successful candidates will have built relationships across their organization and must prioritize building relationships in this role.What you'll doBuild a high-performing Service Operations team that drives operational performance and service excellence. Monitor the performance of the team against optimal service levels, quality, and efficiency standards.Leverage and analyze reports and case management tools to manage service levels and facilitate performance coaching discussions with the team members, assessing the preventive and corrective actions.Provides overall prioritization of work assignments and management of functional team resources and their activities.Identify process improvement and automation opportunities—partner with the Service Delivery team to implement your ideas into action.Leverage an acute understanding of HR operational processes to address escalations and manage customer queues.Review processes and procedures to ensure alignment with objectives and business needs.What we're looking forMust HaveBachelor's Degree in HR or equivalent experience5+ years of experience in an HR Contact Center/Service Desk/Service Operations environment supporting high-volume customer inquiries and transactions across multiple HR disciplines, including benefits, employee data maintenance, and recruiting.2+ years of leadership and team management experience.Expert-level user proficiency and administration with modern enterprise Human Capital Management and Case/Knowledge Management Tools.Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment with a heightened emphasis on data integrity and confidentiality.Ability to effectively communicate verbally and in writing at all levels, including customers, vendors, peers, business stakeholders, and management.Nice to HaveExpert-level user proficiency and administration with Workday HCM and ServiceNow Knowledge/Case Management Create Your Profile — Game companies can contact you with their relevant job openings. ApplySave