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Guest Experience Guide (Part Time) - San Francisco

Who are we?

We are a team of successful startup veterans with deep experience in VR, gaming, technology and hospitality. We're funded by leading global tech investors including Andreessen Horowitz and Alibaba.

Since we launched in 2017, we’re now live in 8 locations and 6 countries around the world (4.5 stars on Yelp, and the #1 Activity in Hong Kong and Singapore on TripAdvisor), and we’re quickly expanding.

The opportunity

This role ensures that our guests have incredible experiences at Sandbox VR, whether it’s their first time trying VR or an avid fan. Our Guest Experience Guides help guests know what to expect, support them in seamlessly traveling from one reality into virtual reality, and ensure that guests have safe and impossible-to-forget experiences. People who enjoy collaborative, technology-driven, hospitality-focused environments will enjoy working at Sandbox VR.

What you’ll be doing:

• Delivering an incredible guest experience: helping our guests know what to expect, helping with VR gear suiting-up and suiting-down, ensuring a safe and fun experience, providing guests leave with personalized videos + photos that they can share with friends.
• Technical support & troubleshooting: we are the most advanced VR experience in the world, and that means we have some amazing technology. You’re expected to learn how to monitor, manage and troubleshoot technical issues that arise.
• Helping Sandbox VR grow: we’re a strong team and a start-up, and we want you to be thinking proactively -- what can we do to make this even better, for both our guests and our teammates.

Who are we looking for:

• Customer Service: Delivering an exceptional experience to all of our guests is the most important thing we can do in our company, so you should have some basic retail, customer service or hospitality experience. You’ll need to communicate and present clearly and warmly, and mostly importantly demonstrate extreme empathy to the needs of our guests and our staff alike. You’ll be expected to maintain a professional appearance, and having excellent telephone manners is essential.
• IT & Technical Interest: You should have basic IT and technical skills, or a desire to learn what is needed, in order to troubleshoot technical support issues during day to day operations.
• Growth Mentality: You should come to work with a positive attitude along with being eager for self and team improvement.
• Physical Stamina: Because this is a retail position, you’ll be expected to stand and walk around for long periods of time. You’ll also occasionally be required to bend, lift (more than 50 lbs) or climb up stairs. You’ll also need strong close distance hand eye coordination and dexterity in order to handle technical support tasks.
• Hustle & Work Ethic: We are building the future of entertainment, so we are looking for a team member that understands the hustle, urgency, and work ethic required to bring something new to the world. You should be a strong problem solver who has a track record of good judgement, and can learn independently and quickly on the job to master our platform technically and operationally.