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Global Community Manager - 12 month contract

As the Global Community Manager for EA Originals, you will support EA Originals titles, including Immortals of Aveum and yet-to-be announced titles. You will build and implement a multi-channel community strategy while engaging with our passionate players day-to-day. You play a role as a liaison between studio and player, providing context to player feedback and contributing to external communications. Reporting to the Senior Lead, Global Community, we are looking for 5 or more years of experience in Community Management or related fields, may be remote, but requires availability during European business hours.

• Key Accountabilities
• Defines global community strategies that will build engaged communities for our EA Originals games
• Action on the community strategies daily with Senior Manager oversight
• Collaborate with other managers across PR, Creator and Social teams to ensure of tactics/campaign beats
• Create community feedback/sentiment reports for communications, brand and studio teams
• Organise and moderate Community Councils to deliver audience-relevant feedback to studio, brand and communications teams
• Requirements
• You will work with the Senior Lead of Global Community to develop the community strategies
• You will be responsible for daily work of the community strategies with partner teams domestically and internationally
• Oversee the production of community programming with PR and social media teams, including dev streams, blogs and studio spotlight pieces
• Forge relationships with territory leads to ensure execution of plans are consistent globally
• Grow our community voice, developing a shared culture and identity and maintaining a tight dialogue between the studio, EA, and players
• Use the Creator Network programme to promote community engagement
• Build close relationships within studio teams
• Maintain relationships with top influencers, and players within the community
• Partner with Integrated Comms team, Studio, Marketing and Customer Experience to ensure consistent community messaging
• Collaborate and share with other EA Community Managers on best standards, and innovations
• Manage patch notes creation and publishing
• Up-to-date Community reporting on fan feedback, game issues, or relationship challenges
• Maintain a positive reputation at work and within the community
• Experience and Skills
• 3+ years of experience in Community Management or related fields
• Experience with gaming and an understanding of player motivations and needs
• Written and verbal communication skills in English
• Imaginative yet focused thinking on goals while driving unique and thoughtful programmes
• Knowledge of EA Originals titles and indie community tactics