German Player Support Advocate

Braga Braga Portugal
18 days ago

Title: Player Support Advocate

Location: Remote | Working From Home in Poland, Brazil, Romania, Portugal, or Spain

Line of Business: Player Support

Familiarisation/Training: Fully Paid

Languages Required:: English + one of the following, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Polish or Dutch. Please find the correct vacancy for your language on our careers page, and apply online.


As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Whilst working with a global operation across multiple languages, your goal will be to make the customer journey seamless and positive. You are provided with full training and ongoing support with the opportunity to progress through levels to become either a Tier 2 Advocate, Language Specialist, Coach, Team Manager, Subject Matter Expert, or even a Game Master! You would be communicating in the language you are applying for, and English.

What you’ll be doing:


What we’re looking for:

PC requirements:

Applicants Requirements:



What we offer:

About us:

PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 40 sites spanning the globe in 12 countries. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

For more information, visit: and

Welcome to PTW!

We are also regularly recruiting the following languages: Arabic, Burmese, Bulgarian, Brazilian Portuguese, Chinese (Traditional), Chinese (Simplified), Croatian, Czech, Danish, Dutch, English (Australian), English (UK), English (US), Finnish, French (EU), French (Canadian), German, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Luxembourgish, Malay, Norwegian, Polish, Portuguese (EU), Portuguese (Brazilian), Romanian, Spanish (Latin), Spanish (EU), Russian, Swedish, Tagalog, Thai, Turkish, Ukrainian and Vietnamese for current and future ad-hoc Quality Assurance, Localization, Localization, QA, and global Player Support global Operations.

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