Game Support Lead

NCSoft
Aliso Viejo, CA, United States
12 days ago

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WHO WE ARE

NCSOFT is a premiere digital entertainment company and global publisher with worldwide locations and more than 4,000 employees focused on bringing extraordinary games to life for millions of fans around the world. Established in 1997 and headquartered in Seoul, South Korea, we quickly became a key leader in online games. Best known for critically acclaimed franchises including Lineage, Aion, Guild Wars, and Blade & Soul, NCSOFT is also one of the world’s top mobile developers with Lineage 2M occupying the #1 grossing revenue slot on Google Play. Our core goal is making people in this world happier by delivering games that entertain a globally connected audience has remained the same. Our culture is innovative, creative, collaborative and impactful, and we are passionate about creating the best gaming experiences for our players.

WHY JOIN THE CUSTOMER SUPPORT TEAM?

WHAT YOU'LL DO

As the Game Support Lead, you will make sure the game support team delivers best-in-class support to our players, using a variety of support channels.

As an ideal candidate, you have a passion for video games and a genuine love for music and music games. You are an experienced customer support professional who understands what it takes to deliver the best player experience possible. You know your way around social media management and have experience streaming video game content online. You can familiarize yourself with new content and become a product expert in a short period of time.

WHAT YOU'LL NEED TO BE SUCCESSFUL

EDUCATION/TRAINING/EXPERIENCE

PLUSES!

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