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Game Producer - Live Operations

Amazon Games is looking for a Live Operations Producer to assist in managing live operations for our massively multiplayer online game, New World. This role is located in sunny Irvine, California, where you will work closely with our Live Product Owner, Release Managers and Publishing team to ensure the health of our live game.

In New World, players will fight for survival as they explore and conquer the mysterious island of Aeternum. As a Live Operations Producer on our team, you will work across multiple verticals to help drive and facilitate the ongoing operation of New World. In this role you:

· Foster essential business relationships with partners and customers
· Develop and track ongoing deliverables of the live environment and services to our game
· Participate in on-call escalations and guide teams who are on-call to restore services to players
· Work with partner teams to identify optimization opportunities and drive the schedule for title updates, content releases, live events, and offers
· Manage the planning, tasking, and tracking of live operation initiatives
· Proactively alert leadership to potential risks and provide mitigation strategies
· Oversee the inflow of live issues, triage and submission process for patches
· Communicate status of live operations to the team

About Us
Amazon Games applies the principles of Amazonian culture to the world of game design. We have a diverse team of talented, creative people pairing their love of making games with the unique strengths that come with being part of Amazon. Across all of our teams and locations, we are united by a common purpose: to share great gaming experiences with customers around the world. We believe in a future where everyone is a gamer and everyone can create, compete, collaborate and connect through games, and we are looking for the right people to help us build that future. With the power of Twitch and AWS at your fingertips, you will have the chance to innovate in gameplay, creativity, marketing, and technology, while working alongside some of the smartest and most creative minds in the industry.

Inclusive Culture, Work/Life Balance, & Career Growth
Here at Amazon Games, we embrace our differences and are committed to furthering our culture of inclusion. We offer employee-led affinity groups with global chapters, innovative benefits, and annual and ongoing learning experiences (including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences). Our team also puts a high value on work-life balance and offers flexible working hours. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Additionally, our team is dedicated to supporting you with mentorship and pathways for ongoing development. We have a broad mix of experience levels and tenures, and are building an environment that celebrates knowledge sharing and promotes career choice.

Basic Qualifications

· 2+ years' experience with Live Operations for a live game
· 2+ Experience working in game production using issue tracking software.

Preferred Qualifications

· 2+ Years Public Relations or Community facing experience.
· 2+ Years QA experience.
· Experience working with Steam to publish titles.
· Familiarity with Twitch.
· Ability to think on your feet and respond to rapidly changing data sets in real time.
· Knowledgeable of game industry trends and enjoys playing games
· Excellent verbal and written communication.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.