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Game Master (Temp)

LET’S MAKE GAMES BETTER TOGETHER.

Here at Daybreak, we make games that bring people together: to build them and to play them. Together we have built and introduced some of the most famed and beloved gaming franchises to millions of players worldwide including H1Z1®, DC Universe™ Online, PlanetSide®, and EverQuest®.

We are obsessed with the entire creation process and passion for play is what makes us one with our players. From group raiding epics in Norrath to watching our favorite streamers ravage zombies in the post-apocalypse, we are devoted to delivering the ultimate gaming experience to our communities.

Let’s make games better together. Are you up for the challenge? Here’s some specifics on what we’re looking for…

A dynamic Game Master who supports players and works diligently to resolve any in-game issues that customers may be experiencing. This is an exciting opportunity to be a part of our Customer Service team that is driven to capture precise information relating to customer issues with the goal of achieving the highest initial resolution.

YOUR CONTRIBUTION:

• Champions outstanding customer service to all customers with a mindset of customer comes first attitude

• Assist customers by responding to CRM ticket ingress-subjects often include (but are not limited to); missing items, purchase issues, content anomalies, and ‘keeping the peace’ by upholding the Terms of Service and the Code of Conduct

• Communicate with players in a timely, helpful, and friendly manner via in-game chat and CRM tickets

• Document each ticket with relevant information pertaining to the issue and resolution

• Detailed log analysis and metrics research to accurately investigate, diagnose and resolve player issues

• Utilize internal and third-party tools to moderate the game servers, ensuring fair play

• Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines

• Communicate new game issues to direct team members and Management

• Develop and acquire game knowledge to become proficient with Daybreak Games' portfolio of games

• Multi-task and troubleshoot cross-platform problems

• Able to be self-motivated and organize tasks in order of priority

YOUR EXPERIENCE:

• 1+ years’ experience as a Customer Service Representative

• High School diploma or equivalent

• Experience with online gaming communities, either as a player or industry work

• Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)

• Working knowledge of using a calm demeanor to handle escalating situations with impartiality

• Excellent and effective problem solving and time management skills

• Effective verbal communication and written skills

• Creative, self-driven with a strong work ethic

• A passion for game development and technology

PLUS:

• Knowledge of Daybreak Games’ titles

• Knowledge of an array of video games on PC and consoles

• Knowledge of Game development

Think you’re Daybreak material? Send us your resume and cover letter. Make sure to include your Twitch/YouTube channel (if you have one), social media handles, and/or link to your portfolio. We are looking for people who don’t just upload their basic resume, but rather, are looking to get noticed. So, go ahead, impress us!

Daybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as H1Z1®, DC Universe™ Online, PlanetSide®, and EverQuest®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. To top it off, we are making games in two of the coolest cities in the United States: San Diego, California, and Austin, Texas.

Daybreak Games is an Equal Opportunity Employer, committed to Diversity in the Workplace