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Game Community Manager

Job Description

The ideal candidate is a highly motivated individual with experience and a strong passion for content strategy and planning.

You will be working within several large teams including the local development team which includes Product Managers and Game Managers, as well as a global team of other Game Community Managers and Moderators.

You will be the primary link between Gameloft’s community and Gameloft and will act as the "face" of Gameloft as well as ensuring that the Social Media and Community Strategy is implemented across Gameloft's line campaigns.

Define Social and Community Actions

• Act as the Social Media and Community Management expert and regularly communicate findings to the Product Manager and Game Producer;
• Run innovative social campaigns that capture the interest of your community and consistently drive both engagement rates and community size;
• Prepare creative briefs and manage all published content (images, video and written);
• Be responsible for the Social Media activity of your games across all channels: in-game, Facebook, Twitter, Instagram, YouTube, forums, etc.;
• Develop and expand community outreach efforts;
• Become the voice and face of the brand;

Consumer Satisfaction

• Keep an active stream of communication between the development team and the community;
• Identify the most common issues based on community feedback, regularly prepare internal reports (app store reviews, escalations of high priority or frequent issues from Customer Care agents) and escalate issues quickly and efficiently to all relevant internal parties when necessary;
• Coordinate with relevant teams to define a consistent consumer policy on all levels and topics such as piracy and compensation;

Monitoring & Reporting

• Monitor discussions and trends within fan bases on all channels, including social media channels and app store pages;
• Identify and report trends in usage and advise the development team on potential opportunities;
• Regularly analyze your social campaigns and translate the qualitative data results into actionable recommendations for future social media campaigns.
• Analyze and report social media performance to management on a monthly basis.

Qualifications

• You are an experienced game community manager with 1 to 3 years’ experience managing social media platforms or communities for brands;
• You demonstrate creativity and innovation with every campaign you run;
• You have some knowledge of graphic tools such as Photoshop or Video Editing software;
• You are a team player and can collaborate easily with others;
• You have the confidence to take the lead when necessary;
• You have a strong intuition and ability to identify potential adverse community reaction or crisis in advance and prepare mitigation plans;
• You have a track record of responding to crisis in a calm and efficient manner to quickly and efficiently mitigate issues while keeping the community happy;
• You are fluent in English; other languages is a bonus!
• You have a background in video games, or you are an avid gamer is a plus!

Additional Information

Why join Gameloft?

• You want to be part of an exceptional experience, within a company that is constantly growing.
• You want to work with talented people who are industry pioneers.
• You want to join a global company and meet great people around the world from all walks of life.
• Or, you are just looking for a fun place to work!

What Gameloft Toronto can offer you?

• Flexible working hours to suit your schedule
• Health insurance coverage
• Employee Assistance Program; because sometimes we need a helping hand
• Video game room equipped with your favourites
• Social Club events
• Fresh Fruit every morning
• Mentorship program and expert-led courses to help you strengthen your skills or learn something new

Only selected candidates will be contacted, and your CV will be saved in our files for 6 months.

Gameloft Toronto is an equal opportunity employer and is committed to fostering diversity and inclusivity within our work environment. Gameloft Toronto welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Code: #LI-RD2

Company Description

About Gameloft

As a leader in the development and publishing of mobile games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Universal, Illumination Entertainment, Disney®, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 114 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.