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Game Community Manager (Part-Time, Remote in the USA)
4 years ago
Kongregate is a respected and profitable player in the gaming industry, leveraging years of success as a social browser-gaming platform to become an increasingly prominent publisher of high-quality mobile games. We value community and player support and the Game Community Manager will aid in continuing our strong history of customer care.
The Game Community Manager will join a newly-created team that will acquire pre-existing titles and continue to live-service those games. This person is expected to function somewhat independently, with weekly 1:1s and as-needed consultation regarding difficult or troublesome issues.
Our need at this time is for someone who will work approximately 10 hours/week, with the possibility of more hours as the program’s portfolio grows. This position is a remote/WFH opportunity with hours that offer some (but not complete) flexibility.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Engage, nurture and build a community around the game(s), including the management of help centers, wikis, social media, and third-party communities (especially Discord).
- Respond to comments and reviews in the app store in a professional manner.
- Monitor, moderate, and manage forum and Discord activity; posting official updates, changelogs, and other communications from the development team.
- Identify, communicate and consult with developers and producers on community issues and game bugs.
- Compile regular reports with ratings, social metrics, and community feedback as needed.
- Manage a high level social media strategy, including branding and execution, while working within the game’s aesthetics and developer’s vision.
- Create and execute community contests and initiatives.
- Select and manage moderators for game chat and forums, likely in conjunction with other team members (when moderators are present)
- Advocate for players to producers and developers; develop support strategies for live-servicing errors or crisis situations.
- Identify problems that may develop into issues with game revenue, including player unrest, exploits, technical issues, and other feedback.
RELATED COMPETENCIES
- Responsibility: Has strong sense of urgency about solving problems and getting work done; sets up procedures to ensure high quality of work; has superior attention to detail; is always open to feedback and constructive criticism; implements ideas and suggestions to improve performance
- Communication: Has proficient written and verbal communication; identifies and presents information or data that will have a strong effect on others; proactively engages and asks questions
- Collaboration: Effectively builds collaborative relationships with colleagues and customers representing diverse backgrounds and viewpoints; considers and responds appropriately to the needs and feelings of different people in different situations
- Emotional intelligence: Responds to others' feelings and viewpoints with empathy and insight; assesses people and situations and responds appropriately; adroit at reading between the lines; remains sympathetic to customers even when they are frustrated or unpleasant; identifies own emotional responses and harnesses them effectively
- Advocacy: Follows up about problems encountered by users; tactful and persistent in following up (or escalating) until the issue is adequately resolved; able to balance advocacy with organizational needs and policies
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
- Experience working with gamer communities (required)
- Some college education (required); degree not required
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- Proficient written communication
- Expert knowledge of online game mechanics and community dynamics
- Experience creating and managing social media content (preferred)
- Some understanding of technical issues in mobile gaming (preferred)
- Proficient ability to work cooperatively and collaboratively with others
- Proficient ability to manage emotionally-charged disagreements through consensus building, relationship management, and the formation and presentation of logical, data-based arguments
- Proficient project planning skills, including organizing and prioritizing responsibilities in an environment with potentially conflicting priorities
- Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
- Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
This position is available at our
Portland, OR;
San Diego or San Francisco, CA; or
Chicago, IL locations, with the option to work remotely. To apply,
click here or use the application form below.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For San Francisco-based employment, pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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