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Front of House

At ustwo we invent, design and build digital products, services, and immersive experiences that people love. We also help our clients to change their digital culture and boost their capabilities.

We believe that by caring deeply for our people, clients, and partners, we can unleash our “collective genius”. That means mastering the art of collaboration, crafting the optimal conditions for a team to perform at its absolute best.

ustwo is committed to making a measurable positive impact on people's lives. We are an equal opportunity employer and value diversity. We believe diverse teams help us make better products and services. We welcome people of all ages.

The Role

The London studio's ever-increasing volume, value, and complexity mean that operational best practices and support are more important than ever. We see this requirement only getting bigger over time.

Central to the success of the studio is our people. As a creative agency our studio space is a dynamic and creative environment and this role is well suited to someone with attention to detail and a visual and artistic eye. An interest in creative arts whether photography or graphic design is helpful but not essential. Previous experience in the hospitality industry is requested.

Location

You will be based in the London studio in Shoreditch at 154-158 Shoreditch High Street E1 6HU. You will play an integral role in both the studio administration and our studio culture. This is a 12 month FTC, the working hours will be 8am-4pm Monday-Friday. As it is an early start, the ideal candidate would live a short distance away, but this is not a dealbreaker.

Once you're in the role you will...

Manage reception, ustwobies and client care:

• Reporting to the European Studio Lead, you will have primary stakeholders of; Delivery teams, Commercial Team, Discipline Leads, Business Support and People Team.
• Be responsible for opening and closing the studio;
• ensure that the environment i.e. AV, lights, music, temperature and ambience is appropriate based on the standards set;
• meeting and greeting guests;
• signing in visitors and notifying colleagues;
• making hot and cold beverages;
• answering calls and emails and taking concise, detailed messages;
• dealing with incoming/outgoing posts;
• arranging couriers and taxis;
• ordering and setting up lunches and meeting refreshments;
• support the studio manager with maintaining the studio’s appearance and assist with monitoring daily pre and post-opening procedure standards (setup and clean-up);
• support the studio manager with stock control, ordering and deliveries of canteen, stationery and toilette supplies;

Project administration support:

• booking travels;
• supporting ustwobies with project space requirements;
• travel platform management;

Events and community:

• support the studio manager to organise and support internal events hosted in the studio;
• support the studio manager to feed the studio culture;

About you

• Patient, kind and smiley;
• Confident communicator;
• Hands-on attitude;
• Proactive, pragmatic and solutions-oriented;
• Excellent decision-making skills;
• Exceptional organisational skills with the ability to manage various workloads;
• Adaptability; can multi-task, quick thinker;
• Able to prioritise work;
• Aesthetics are important to you, you care about creating a beautiful space and environment for others and for yourself;
  

Skills

• Front House/ hospitality background
• Meeting/Greeting
• Office Manager
• Reception
• Excellent English skills
• Experience dealing with various vendors

Salary banding: £25k-£26k per annum

As a certified B-Corp and an equal opportunity employer, we very much value diversity and inclusion. We believe diverse teams help us make better products and we actively hire for cultural growth. We seek people of all ages, stories and backgrounds.